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Support Denial: No Support Found

Created: 14 Feb 2013 | 5 comments
Faisal Saleem's picture

Dear Experts out there,

It was the first time, i opened a technical case with symantec support. Had some problems but somehow i managed to open a case. I received an email of support case number too, but after a while received another email of Support Denial: No Support Found

It said

Thank you for contacting Symantec Enterprise Support Services.

In order to open a support case we need to verify that you have a current Support Agreement for your Symantec product. We show no record of current support contracts for your company.

If your company purchased a Symantec product with a Support Agreement, please provide as much of the following information as possible so we may locate the support record:

-Symantec sales order number
-Serial number
-Certificate number
-License number
-Support Identifier

If your company has not purchased support with this product, please contact Symantec Sales.

Thank you,

Kindly help me, How should i resolve this so that i can easily open cases.

Discussion Filed Under:

Comments 5 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Please check your license agreement for any support are available or not

If you have any query you can call below support no.

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Since you have queries in reference to the Support, contact

Symantec Licensing

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

OR

Contact the Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

United States & Canada
 
Telephone: 800.721.3934 or 541.335.7023
 
India
 
Telephone: 000 800 4401 456 IDD call: +61 2 8220 7111
 
Business Hours: 8:30am-5:30pm Local time
 
Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Faisal Saleem's picture

There is nothing, I can do online from site ? is it necessary to contact them and go through the whole procedure ?

Ashish-Sharma's picture

Hi,

You may contact to Licensing department or customer support and provide query releated reference no.

You can provide your license deatils and find proper answer.Also you have check your license agreement deatls

Thanks In Advance

Ashish Sharma

 

 

Faisal Saleem's picture

Thanks for all the information u all provided