Support I Permissions
When creating an incident in ServiceDesk (7.1 SP2) i am trying to adjust the Support I permissions. I want my Support I group to be able to admistrate all incidents, but i can't find a good way to do this. I created an automation rule for (any incidents -> grant ticket permission -> Support I Administrate), but there is something hardcoded in workflow that overrides that. I have found a few places where permissions are set, and i have changed them all, but it still denies administrate privileage to all incidents on support I. I also reset IIS after publishing my changes in workflow and no luck. Can someone tell me where in workflow to go?