Video Screencast Help

support ID number

Created: 19 Dec 2013 • Updated: 26 Dec 2013 | 8 comments
This issue has been solved. See solution.

hi guys,

i want to make a report to SEP team but the form https://submit.symantec.com/websubmit/essential.cgi need the 'support ID number'.

i already registered to Connect Community.

may i know where i can get this number??

 

regards..

Operating Systems:

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LeslieMiller's picture

Your support ID number and your Symantec Connect ID are not related. Your support ID number would be part of your support contract with Symantec. For more information, you'll want to visit MySymantec

.Brian's picture

You can call support and once they confirm you are who you say you are, you will be given a support ID number.

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_s...

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SOLUTION
Marianne's picture

The other option is to contact Customer Care. 

See the link at the bottom of this page under Technical Support.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
AbdRauf's picture

thanks alot guys..

it'sreally helpfull :)

AbdRauf's picture

by the way,

did you know how to delete shortcut virus using symantec??

i am using SEP 12.1

regards..

.Brian's picture

You'll want to open a new thread in the AntiVirus forum to get better visibility but try scanning the system in safe mode with the latest definitions.

Also, try running the Power Eraser:

http://www.symantec.com/docs/TECH203683

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AbdRauf's picture

Hi Brian,

 Is possible to scan the shortcut virus directly from SEMP scanner??

or do I need other add-in to install to SEMP??

.Brian's picture

Hi

You can kickoff a scan on the clients via the SEPM. Just right click on a client and you will have a host of options to choose from.

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