Support Process & Problems Understanding Accents
Why is it when you have trouble understanding support personell, and request to be transferred to a call center within the US, (or whatever country you happen to be calling from) you get the run around? First they try to prevent you from doing it, then they ask WHY? Well, its enterprise support and I cant understand you... should be enough. Instead they try to get you off the phone, if you refuse, they tell you a manager is not available, if you still refuse, the MANAGER can do something. After all the no's finally someone who can do something but it will take hours to take care of. THIS IS UNACCEPTABLE! There should be a hard transfer to different call centers and stop the excuse about a global queue and what you cant do, when the managers can. This should be fixed.