Endpoint Protection Small Business Edition

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  • 1.  Support Ticket answering time

    Posted Oct 28, 2014 05:37 AM

    Hello all,

    I have created a support ticket in the SEP small business cloud site.

    How long does it usally take to get an answer?

    Thanks for help.

    Guido



  • 2.  RE: Support Ticket answering time

    Posted Oct 28, 2014 06:30 AM

    Do you have an account manager or SE you can engage? Did you say the ticket was critical? If so, a call back should be coming soon. Otherwise it could take 1-2 business days.



  • 3.  RE: Support Ticket answering time

    Posted Oct 28, 2014 07:36 AM

    it depends on the serverity of the issue... did you rais it as 1?

    for faster resolution give them a call and reference the ticket number

    http://www.symantec.com/en/in/support/contact_techsupp_static.jsp



  • 4.  RE: Support Ticket answering time

    Broadcom Employee
    Posted Oct 28, 2014 08:48 AM

    Hi,

    Thank you for posting in Symantec community.

    Could you share the support case number? I will try to look into it.



  • 5.  RE: Support Ticket answering time
    Best Answer

    Posted Oct 29, 2014 02:37 AM

    Hello all,

    I have called the support, handed over ticket nr and they solved the problem.

    Thanks a lot for help.