Endpoint Protection

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  • 1.  Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 12:35 PM

    Purchased a few Surface Pro 3s and after I installed Symantec Endpoint version 12.1.4100.4126 I'm getting BSOD every few minutes.  With Symantec uninstalled it does not crash.  However, this appears to only happen when I'm connected to a WPA2-Enterprise network.  When I bring the Surface home and I connect to a WPA2-Personal network I have no issues even with EndPoint installed. 

    First, has anyone else seen this? Second, who should I contact on this issue?



  • 2.  RE: Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 12:36 PM

    haven't seen with ours..what's the components you have installed?

    You'll need to contact support and they will work with you to get the necessary dump/logs to troubleshoot.

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:

    Regional Support Telephone Numbers:

        United States: https://support.broadcom.com (407-357-7600 from outside the United States)
        Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
        United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp



  • 3.  RE: Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 12:46 PM

    Brian, I have the full suite installed.  The memory dumps point to the Marvell driver as the possible cause.

     

     



  • 4.  RE: Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 12:51 PM

    Be curious to see if you only install with AV first to see if it still BSODs then add each additional component, just to see you can narrow it down.



  • 5.  RE: Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 12:57 PM

    I will try that.  I also, just noticed a 22Kb system hardware update from Microsoft.  I thought I had all the lastest drivers.  I just installed it and it seems fine now but I need more testing.  If it crashed again.  I'll just install AV only.



  • 6.  RE: Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 12:59 PM

    Sounds good, check back if you can, curious to see the outcome



  • 7.  RE: Surface Pro 3 Crashing With Endpoint Installed

    Posted Jul 11, 2014 01:31 PM

    So it crashed again.  I uninstalled and reinstall just the basic package, AV only.  I will be opening a case soon with Symantec after I see if this doesn't crash.  Either way this will be a pain as it could either be Microsoft or Symantec.