Suspicious file submission closed - SEP still doesn't detect trojans
I have submitted malware file today. Tracking number #27534670. I've got email, that my submission was closed and no malicious files were found. So, what else can i do to convince Symantec to do their job?! Maybe this
Startup entry was created in user's registry pointing to this file, so this is not just a leftovers after virus elimination. I demand updating your definitions to detect and delete such files. Also waiting on another submissions:
I had to divide thi submission into 3 parts (fighting with unreadable captcha, hewn you can't tell apart I and l ..), because surprise surprise, you can't submit more than 10 files. Maybe Symantec is living only on donations from generous people and i'm not paying thousands of dollars for my licenses? These 3 submissions are waiting for human analysis. Some of them already marked as not malicious (it seems Symantec is only considering ones with exe extensions as possibly malicious). Yet one of those files was also sitting in the registry and hijacking user's connection to e-bank site, maybe even stealing his credentials. Again, majority of other engines on Virus total detect those files as trojans.
Should i mention that i must make exceptions for some legitimate software so it won't be deleted by SEP, or new versions of SEP occasionally breaking my network connectivity or SMB protocol support, etc.