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SVS 2.1 vs. USB Devices

Updated: 29 Jul 2010 | 4 comments
Brad Horrocks's picture
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We are currently having issues with computers running SVS 2.1.2088 (WinXP SP2) where layers are active and a USB device gets plugged in but doesn't work. Deactivating or sometimes resetting the layers allows the device to function. There is no apparent reason this is happening. Wondered if anyone else out there has seen this and knows of a fix. Something I'm doing wrong in my packaging?

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erikw's picture
05
May
2008
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USB errors

Brad, when you package on a machine with several drives, the error you subscribe appears to be a driveletter mallfunction.

Go to drive management, and give your USB stick a higher drive letter.
It also happens in layers that are build by using global capture. If you package a application form a usb device, the dll is touched and gets in the layer.

Regards
Erik
www.dvs4sbc.nl

Regards Erik www.DinamiQs.com Dinamiqs is the home of VirtualStorm (www.virtualstorm.org)

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Brad Horrocks's picture
05
May
2008
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USB Errors

Erikw, thanks for your feedback, however, I don't believe this is what I'm dealing with. It doesn't happen every time but when it does, the layers (all of them) have to be either reset or deactivated and reactivated before the USB drive will work. The USB drive can be plugged in and the link light will turn on but the drive doesn't show up anywhere, even in the disk management. The machine I create layers on only has the basic drives. A, C, D.

erikw's picture
05
May
2008
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Usb errors

Try booting up the system with no autoactivated layers.
Activate your layers.
Insert the stick.
then deactivate all your layers.
If the stick disappears you have a wrong DlL in one of the layers.

Second step should be a post of all the exclusions you have.
A lot of odd errors appear when you have strange exclusions.

Regards
Erik
www.dvs4sbc.nl

Regards Erik www.DinamiQs.com Dinamiqs is the home of VirtualStorm (www.virtualstorm.org)

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If your issue has been solved, Please mark it as solved
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Scott Jones's picture
05
May
2008
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Another Thing to Try

I've noticed that in the software world, tech problems tend to come in threes (like celebrity deaths!). So, since this Microsoft KB article recently restored the use of my USB devices, and since a coworker just had the same problem last week... I'm seriously wondering if this isn't your problem as well: http://support.microsoft.com/kb/314060/en-us

I had those keys that they tell you delete, in a couple of my layers (one of them was Winamp, don't recall the other). Not sure how they got there, but after deleting them, all is golden again with my USB drives! So it wasn't strictly speaking an SVS issue -- the offending reg entries just happened to be in layers.

Scott Jones
Product Manager
Symantec

Scott Jones
Business Critical Engineer, Endpoint Virtualization
Symantec Corporation
www.symantec.com