Video Screencast Help

SWG and Citrix

Created: 03 Nov 2010 | 2 comments
Don2's picture


Does anyone have the SWG working with Citrix servers? We have the problem that the SWG only sees the one user when various are connected to Citrix and of course this causes problems when different users have different policies!

Any suggestions as to how this can be remedied?

Thanks for your help.

Discussion Filed Under:

Comments 2 CommentsJump to latest comment

BenDC's picture

It is not expected SWG to be able to determine user information or apply policies reliably with this kind of configuration.

This is because your users from the citrix server have the same IP address. The SWG uses the IP and information from logon events from dcinterface/LDAP or NTML to To correlate the user's Active Directory name with the user's IP. But if all the users are coming from the same IP this becomes unreliable.

KevK76's picture

I've heard there is the possibility within Citrix to have it assign virtual IP's to the different client sessions happening through Citrix and doing this can help correct the problem you are referring to so it's worth investigating that possibility.