SWG works perfectly, except that no webdestination is show
Created: 02 Jan 2013 | Updated: 03 Jan 2013 | 7 comments
This issue has been solved. See solution.
Hi everyone,
I have installed and configured SWG in span/tap mode.
Application control works, I can see that users use instant messaging, etc... But what I can't understand is that the web destinations page is not populating at all. If i go on the custom reports page, I can clearly see that images are downloaded on websites, that applications are filtered too and which protocol are used, but still no web destinations.
I have configured my internal network and my default policy, which is set on monitor all.
Does anyone have an idea where my problem could be?
Thanks in advance,
Math
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hey Math,
can you explain where exactly you have tapped the SWG in your infrastructure? Is there maybe a proxy somewhere?
Thanks
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Best regards!
toby
CISSP / MCP
Hi Toby,
It's tapped on the main switch, which is actually the default gateway for all users. All requests go the firewall via a static route.
"Funny" fact, a first entry was just made on the Web destinations page :
Can you confirm you own, and have installed, the URL filtering license?
Without this license, all you get is application information and if a website is dodgy. The URL filtering license enables the options for individual website categories and full site addresses.
You can confirm if this license is applied by editing a policy and checking for specific URL categories (Social Media, Information Technology, etc). If these category options are not present, then you have not installed the URL filtering license.
http://www.cstl.com/
Oh and once installed, you'd also have to set all such categories to "Monitor" within the policy to allow the SWG to gather information on all sites
http://www.cstl.com/
That was the origin of my problem, I just installed a trial version of SWG virtual edition, and I was unable to enable Content filter because of the trial licence...
Thank you both for your quick answers!
Best regards,
Math
As a partner, you should be able to get a hold of the URL filtering license via partnernet. Like I said, once this is installed and enabled, you then need to set all site categories to "Monitor" in order to see all websites visited.
I hope this helps! Also, it'd be appreciated if you could mark any posts you find useful with a "Thumbs Up" or as the Solution
http://www.cstl.com/
At least, it's supposed to work like that :-)
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