Virtual Secure Web Gateway

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  • 1.  SWG works perfectly, except that no webdestination is show

    Posted Jan 02, 2013 10:03 AM

    Hi everyone,

    I have installed and configured SWG in span/tap mode.

    Application control works, I can see that users use instant messaging, etc... But what I can't understand is that the web destinations page is not populating at all. If i go on the custom reports page, I can clearly see that images are downloaded on websites, that applications are filtered too and which protocol are used, but still no web destinations.

    I have configured my internal network and my default policy, which is set on monitor all.

    Does anyone have an idea where my problem could be?

    Thanks in advance,

     

    Math



  • 2.  RE: SWG works perfectly, except that no webdestination is show

    Posted Jan 03, 2013 03:23 AM

    hey Math,

    can you explain where exactly you have tapped the SWG in your infrastructure? Is there maybe a proxy somewhere?

    Thanks



  • 3.  RE: SWG works perfectly, except that no webdestination is show

    Posted Jan 03, 2013 03:35 AM

    Hi Toby,

     

    It's tapped on the main switch, which is actually the default gateway for all users. All requests go the firewall via a static route.

    "Funny" fact, a first entry was just made on the Web destinations page : 

     

    Category  Class  Latest  Clients  Hits  
    + — Major Spyware Web Site  Spyware 01/03/2013 09:24 2 28 
     
     
    But still not all the URL that I'm waiting for :(
     
    Thank you for your reply
     
     
    Math


  • 4.  RE: SWG works perfectly, except that no webdestination is show
    Best Answer

    Posted Jan 03, 2013 04:26 AM

    Can you confirm you own, and have installed, the URL filtering license?

    Without this license, all you get is application information and if a website is dodgy.  The URL filtering license enables the options for individual website categories and full site addresses.

    You can confirm if this license is applied by editing a policy and checking for specific URL categories (Social Media, Information Technology, etc).  If these category options are not present, then you have not installed the URL filtering license.



  • 5.  RE: SWG works perfectly, except that no webdestination is show

    Posted Jan 03, 2013 04:28 AM

    Oh and once installed, you'd also have to set all such categories to "Monitor" within the policy to allow the SWG to gather information on all sites



  • 6.  RE: SWG works perfectly, except that no webdestination is show

    Posted Jan 03, 2013 04:59 AM

    That was the origin of my problem, I just installed a trial version of SWG virtual edition, and I was unable to enable Content filter because of the trial licence... 

    Thank you both for your quick answers!

    Best regards,

     

    Math



  • 7.  RE: SWG works perfectly, except that no webdestination is show

    Posted Jan 03, 2013 05:28 AM

    As a partner, you should be able to get a hold of the URL filtering license via partnernet.  Like I said, once this is installed and enabled, you then need to set all site categories to "Monitor" in order to see all websites visited.

    I hope this helps!  Also, it'd be appreciated if you could mark any posts you find useful with a "Thumbs Up" or as the Solution wink



  • 8.  RE: SWG works perfectly, except that no webdestination is show

    Posted Jan 03, 2013 10:46 AM

    At least, it's supposed to work like that :-)