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SWV and Microsoft Security Essentials

Created: 16 Mar 2010 • Updated: 29 Jul 2010 | 25 comments

I am having problems with SWV on  Win7 both on 32 and 64 bit versions both run MS Security Expressions for their A/V

As soon as SWV is installed on both systems then browsing through IE or Google Chrome seems to stall. Web pages partially load and the system seems to hang for about 5mins before continuing.

Turning off MS Security Essentials resolves the issue. Is there anything l need to exclude?

This is with no layers active.

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arjain's picture

i am also facing similar issues.
I observed from last patch tuesday i.e 9-MAR-10, when the Security Essentials was last updated, there was a patch which not only updated antivirus pattern files but also updated the Microsoft Security Essentials version.
So probably, the compatibility issue is with LATEST Security Essentails and SVS.

~ SQA Manual - Crafting tomorrow

If a forum post solves your problem, please flag it as a solution. If you like an article or blog post vote for it.

g00ner's picture

Thanks for the reply arjain.

In the Registry

HKLM -> System -> CurrentControlSet -> services -> FSLX -> Parameters -> FSL -> ProgoramIgnoreList

I have added "C:\Program Files\Microsoft Security Essentials\msseces.exe" and c:\windows\system32\lsass.exe, but neither has made any difference

Jordan's picture

We're finding some bad things with MSE installed as well, like Import taking freaking forever (over an hour just for an acrobat reader 9 VSA).  I'll get you up to date but chances are there's not going to be a quick fix for this.

If a forum post solves your problem please flag is as the solution

g00ner's picture

Thanks Jordan, let me know if there is anything l can do to help?

Jordan's picture

All I really need is when people hit an application that's slow or problematic to let me know what the app is and if it's virtualized or in the base.

If a forum post solves your problem please flag is as the solution

Jordan's picture

Looks like this issue has been resolved with the latest Security Essentials update.

If a forum post solves your problem please flag is as the solution

g00ner's picture

Could you confirm what version of MS SE you have? As l am still having the same .

Jordan's picture

it's the AV and Malware definitions from yesterday.  So not a client update.

If a forum post solves your problem please flag is as the solution

g00ner's picture

So could you confirm the AV def you are using. I am have check mine and am using 1.79.3710, dated 23/03/2010, but still suffering browse issues

Jordan's picture

Humm.  Can you tell me what programs you're seeing problems with, what the problems are, and if those apps are virtualized or not.

If a forum post solves your problem please flag is as the solution

g00ner's picture

This is with just SWV installed with no virtualised apps running. 

When SWV is installed on both 32 and 64 bit windows 7 professional (VLK) browsing with Internet Explorer and Google Chrome becomes problematic. Web pages partially load and the browsers become upresponsive for upto 5 mins at a time.

Jordan's picture

So you're using the 6.3 Beta?  If that's the case file an issue via the beta feedback because there could be other issues causing the problem since that code is pretty different from 6.1.

If a forum post solves your problem please flag is as the solution

arjain's picture

i an now confused as i am not sure who is the culpit.
i have now installed AVG antivirus (after recovering my laptop to factory defaults) with SVS, for a few days it worked but now it slow down.
it might be possible that there are some windows update which are not compatible with SVS.

~ SQA Manual - Crafting tomorrow

If a forum post solves your problem, please flag it as a solution. If you like an article or blog post vote for it.

Jordan's picture

I'll look into AVG.

It shouldn't be a windows update, we've got non-AV machines as well as AV-machines that we regularly test with but I'm not sure if AVG is one since we tend to focus on corporate environments for our testing.

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Jordan's picture

I'm not seeing any issues with the most current version of AVG free on Win7 or XP when SWV is installed.

If a forum post solves your problem please flag is as the solution

arjain's picture

i am not sure what is going wrong, is it AV problem or with SVS.
Thing were smooth 2-3 weeks earlier.
i have shifted to AVG bcoz of MS Security essentials might have some issue.

~ SQA Manual - Crafting tomorrow

If a forum post solves your problem, please flag it as a solution. If you like an article or blog post vote for it.

Jordan's picture

I need more info then just what AV you're using.

I need SWV version, what version of the AV your using (also if it's free, paid or what) as well as OS.

We've got four different code branches out right now (SVS 2.1, SWV 6.1, 6.2, 6.3) and it's too time consuming to try and guess what people are using.

If you're using 6.3 file an issue via the beta feedback.

If a forum post solves your problem please flag is as the solution

g00ner's picture

Hi Jordan, you sound a bit stressed.

On my Windows 7 Professional 32 bit machine, l am running 6.1 SP1 MP1 with Microsoft Security Essentials with dats dated 25/10/2010.
On my Windows 7 Professional 64 bit machine, l am running 6.3 customer preview with Microsoft Security Essentials with dats dated 25/10/2010. This has been reported in the beta program.

Both machines just have SWV installed with no virtualised apps running. With just Google Chrome installed on top of base operating system. No Windows updates or MS Security Essentials updates left to install.

Still get the same issue as before where browsing stops working in Google Chrome and IE,

goAtsy's picture

I have the exact same problem:

Windows 7 Enterprise (newly installed)

Microsoft Security Essentials Version:  1.0.1961.0
Antimalware Client Version: 2.1.6519.0
Engine Version: 1.1.5605.0
Antivirus definitions: 1.79.530.0
Antispyware definitions: 1.79.530.0

Symantec Workspace Virtualization 6.1 SP1 MP1

When browsing using Firefox or IE the computer hangs for about 3-5 minutes. It takes about 2 minutes to open the servicemanager, to kill the MSE-service. If I wait the MSE-service often crashes:

Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
     Feature: On Access
     Error Code: 0x80004005
     Error description: Unspecified error
     Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.

I haven't had time to troubleshoot but if I uninstall SWV or MSE the problem goes away.

Edit: The same happens on my Lenovo laptop and a custom-built desktop machine

Jordan's picture

Stressed?  No not really.  Unfortunately text can come across as a little blunt when questions are all that's really being asked.

Thanks for the full info because it's hard to track stuff down without know the exact details, I should have asked all of this earlier but I was thinking you were seeing the same issue I was which you weren't.

If a forum post solves your problem please flag is as the solution

arjain's picture

i am using Vista Home Premium on HP pavilion dv2000
I have shifted to AVG free edition from MS Security Essentails
Earlier i was using Office 2010 beta now roll back to Office 2007
System updates upto date
--
surprisingly the problem persisted for a few days, now things seems to be resolved. :)
everything is now working smoothly.

~ SQA Manual - Crafting tomorrow

If a forum post solves your problem, please flag it as a solution. If you like an article or blog post vote for it.

plus2plus's picture

SWV is a filter driver, see that as a layer hanging above your hard disk that monitors read and write actions.

An antivirus solution works the same, this could cause a collision between SWV and any other AV Solution.

SWV has something build in to circumvent this;

It is called: Program Ignore List

This will garantuee that both won't collide.

Microsoft Security Essentials causes a serious lag in hard disk access.

I could provide a simple regfile to import, but Symantec has blocked this a bit.

Do the following instead:

Open Regedit

Goto: 

HLM\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL

Double click on the Key: ProgramIgnoreList

And copy and Paste the following:

[_B_]PROGRAMFILES[_E_]\Microsoft Security Essentials\MsMpEng.exe
[_B_]PROGRAMFILES[_E_]\Microsoft Security Essentials\msseces.exe
 
Clik OK and Reboot, and your worries are gone.
Jordan's picture

While adding those processes to the machine solves some issues it doesn't resolve all the Security essentials problems such as the import issues.

If a forum post solves your problem please flag is as the solution

chelsie's picture

HOW DO I UNINSTALL WSE SO I CAN INSTALL A DIFFERENT SECURITY PROGRAM?

Jordan's picture

You can't remove it via the control panel?

If a forum post solves your problem please flag is as the solution