Findings on Sylink.log :
02/08 12:17:20 [1376] <ParseHTTPStatusCode:>469=>469 CONTENT PENDING
The "Content Pending" message is sent by Symantec Endpoint Protection Manager to the client when it is preparing a "Delta" definition set for the client. When client receives the "469" code, it will put itself in accelerated heartbeat mode, waiting for Symantec Endpoint Protection Manager to finish the creation of the Delta.
Cause
Due to corrupted definitions in Symantec Endpoint Protection Manager, it is unable to create delta definitions for the clients.
Solution
Solution
Cleanup the definitions in SEPM.
1.) Stop Symantec Endpoint Protection Manager service.
2.) File system cleanup
Go to location ‘\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content’
Delete all numbered folders(e.g. 90920019) in each alphanumeric folders(e.g. {1CD85198-26C6-4bac-8C72-5D34B025DE35})
3.) Database cleanup
Go to ‘\Program Files\Common Files\Symantec Shared\SymcData\’ and delete the following folders:
sesmipsdef32, sesmipsdef64, sesmvirdef32, sesmvirdef64
Caution: Please backup your registry before editing
4.) Open the Registry Editor and export the registry settings as backup.
5.) In the Registry Editor, got to the Key- ‘HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps’ and in the right pane delete the following value entries-
SymcData-sesmipsdef32
SymcData-sesmipsdef64
SymcData-sesmvirdef32
SymcData-sesmvirdef64
(For 64Bit server, Key is- ‘HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\symantec\installedapps\’)
6.) Also delete the following Registry Keys-
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmipsdef32
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmipsdef64
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef32
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef64
(For 64Bit server, Keys-‘HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SharedDefs\SymcData-sesmipsdef32’……….and so on.)
7.) Delete the contents of folder- ‘C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads’.
8.) Start Symantec Endpoint Protection Manager service.
9.) Re-register SEPM with LiveUpdate:
1) Click Start, then Run.
2) Type cmd, then click OK. This will bring up a command prompt.
3) At the command prompt type cd and the path to lucatalog.exe. By default the command would be:
cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
4) Type in 'lucatalog.exe -Cleanup'
5) After the first command executed, type in 'lucatalog.exe -update.
Run Liveupdate in Symantec Endpoint Protection Manager
The Symantec Endpoint Protection Manager will be able to create delta definitions for the clients and distribute them.
REFRENCES :
http://www.symantec.com/business/support/index?page=content&id=TECH96332&actp=search&viewlocale=en_US&searchid=1297191506033