Endpoint Protection

Hello,

I am using SEPM 12.1 RU2. I am trying to replace sylink through communication package update deployment.

But Sylink replacement is getting failed on some clients.

can i know the possible reasons for it.

i am not having password protection for clients.

i am successfully authenticating the clients systems.

Have you checked windows firewall and UAC disabled on these machines? 

Windows firewall is disabled.

and i am successfully authenticating the client system.

The usual suspects for a failed remote push are described in the below article:

http://www.symantec.com/docs/HOWTO80805

The most common causes for it to fail are:

• Firewall blocking connections
• Remote Reg service is not started
• Admin$ access is unavailable

May be the id which you have used for deployment is not havins adimn access.

If you only want to change the sylink file then contact with technical support to getting the latest sylink replacer tool (For SEPM 12.1).

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000
• Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

Hello,

I would suggect you to check this Article:

Preparing Windows operating systems for remote deployment

http://www.symantec.com/docs/HOWTO80805

Secondly, in this case could you run the SylinkReplacer 12.1 Utility (available from Symantec Technical Support)

For SylinkReplacer 12.1 Utility, you would have to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Hi

Please make sure of the following

1. Simple File sharing is disabled.

2. Admin C$ is shared.

3. UAC is disabled if Windows 7 / Windows 2008.

Regards