If you have followed the steps in the below tech doc and taht did not resolve. Try the link TECH92556 and test resolving with the other 2 solutions.
1.
How to deploy/update communication settings from your SEPM to your SEP clients machines with SEP 12.1 RU2 or newer
https://support.symantec.com/en_US/article.TECH199124.html
2.
How to point clients to a new SEPM after decommissioning or replacing the primary SEPM
https://support.symantec.com/en_US/article.TECH92556.html