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Sylink Replacer not working with SEP 12

  • 1.  Sylink Replacer not working with SEP 12

    Posted Jun 16, 2011 08:45 PM

    I'm having problems getting Sylink replacer to work using SEP 12.  I believe I have the latest version of Sylink Replacer 1.3?  Not sure where you look to see what version it is.  The creation dates on the PDF and .exe files are 2008.  Anyway, it runs just fine from a Windows 2003 standard edition server logged in as domain admin, but it's not replacing the Sylink file eventhough it creates the temp directory on the client.  Bottomline, the sylink file is not updating on the client.  I'm getting "not copied" errors in the logs.  Please help since I have quite a few clients I need to convert from unmanaged to managed.  I'm also open to alternative methods of updating these clients to point to the management server.  Thanks.



  • 2.  RE: Sylink Replacer not working with SEP 12

    Posted Jun 16, 2011 11:52 PM

    Hello,
    If possible call to Syamntec Tech support and get the new copy of sylink Replace utiltity.

    Also check out the below documents,

    How to convert an unmanaged client to a managed client

    http://www.symantec.com/business/support/index?page=content&id=HOWTO16324&actp=search&viewlocale=en_US&searchid=1308279403905

    Using the "SylinkReplacer" Utility

    http://www.symantec.com/business/support/index?page=content&id=TECH105211&actp=search&viewlocale=en_US&searchid=1308279439036



  • 3.  RE: Sylink Replacer not working with SEP 12

    Posted Jun 17, 2011 05:51 AM

    It will not work on SEP 12, I think the folders are changed !! 

    orignial sylink replacer will look for Symantec endpoint protection folder...

    You have the same folder in SEP 12, if not it wil not work...



  • 4.  RE: Sylink Replacer not working with SEP 12

    Broadcom Employee
    Posted Jun 19, 2011 11:41 AM

    On SEP 12.1, there will be a SyLinkDrop.exe for SEP 12.1 specially.



  • 5.  RE: Sylink Replacer not working with SEP 12

    Posted Jun 27, 2011 06:06 PM

    Do you know when a SEP 12 supported version of SyLinkDrop.exe or Sylink Replacer will be available?  If not, what is the best/quickest way to convert workstations from unmanaged to managed.



  • 6.  RE: Sylink Replacer not working with SEP 12

    Posted Jul 03, 2011 10:57 PM

    sylink is found under Binn directory now

    you need manually stop the service

    start run

    smc -stop

    replace the file

    and restart the service

    start run

    smc -start



  • 7.  RE: Sylink Replacer not working with SEP 12

    Posted Jul 05, 2011 04:51 AM

    Sylinkdrop is installed as part of SEP12, its in the bin folder too.

    You can use that to replace sylink on the clients.



  • 8.  RE: Sylink Replacer not working with SEP 12
    Best Answer

    Broadcom Employee
    Posted Jul 05, 2011 08:29 AM

    Hi,

    Sylink.xml location has changed in SEP 12.1

    Click on Start 

    Click Run 
    Type smc -stop in the run field 
    Copy the sylink.xml file and paste under "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.xx.xx\Data\Config" it will prompt do you want to replace the file click on Yes. 
    Start the smc service 
    Click Start 
    Click Run  
    In the run field type the following command
    smc -start 
     
    If you want to replace it through utility then as Paul mentioned you can do it with the help of Sylinkdrop utility
     
    You can find it under tools folder with original setup files.


  • 9.  RE: Sylink Replacer not working with SEP 12

    Posted Jul 05, 2011 08:34 AM

    You don't need to do any of those steps, SylinkDrop is INSTALLED on the client by default.  In fact, by default, those steps won't work, because tamper protection will prevent you from touching the sylink file.

    Just run Sylinkdrop from here: C:\Program Files\Symantec\Symantec Endpoint Protection\<Version>\Bin and you can replace the sylink file.



  • 10.  RE: Sylink Replacer not working with SEP 12

    Posted Jul 05, 2011 08:45 AM

    normally you're right paul but for some customers its needed because of sylink.xml change scripts. With them they are changing/moving users to different groups after a while because of infrastructure changes and so on.



  • 11.  RE: Sylink Replacer not working with SEP 12

    Posted Jul 05, 2011 08:49 AM

    but SylinkDrop is scriptable, it always has been.

    You don't need to stop services or disable tamper protection for it to work.



  • 12.  RE: Sylink Replacer not working with SEP 12

    Posted Aug 05, 2011 11:21 AM

    Sylinkdrop v1.2 for SEP V12.1 will not work as installed.   I was able to find the data\config file as located in the registry.   The problem especially with Windows 7 clients is that Tamper Protection will not let you install the new sylink file in the appropraite directory.   I get a number of errors:  Cannot stop the smc service, cannot backup the sylink.xml file, etc.   The bottom line is that file protections of the new hidden directories esp Windows 7 and WinServer 2008 will not let Sylinkdrop.exe V1.2 update the file.  

     

    I had to script install updates using Sylinkdrop for 2000 workstations between now and the Oct 31.   I need good information on when sylinkdrop will be fixed or a useable tested howto ASAP.

     

     

    Brian