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SylinkDrop

Created: 03 Apr 2012 | Updated: 04 Apr 2012 | 6 comments
CoveWolf's picture
CoveWolf
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I am trying to use Sylink Drop on a remote computer to replace the sylink.xml and reestablish communication.  I can't get it to work.  Can anyone help?

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pete_4u2002's picture
pete_4u2002 Symantec Employee
SylinkDrop - Comment:03 Apr 2012 : Link

you should be using sylink replacer not sylink drop. sylink replacer for SEP 11 will not work for SEP 12. You should be contacting Symantec support to get the tool.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Ajit Jha's picture
Ajit Jha Partner Accredited
SylinkDrop - Comment:03 Apr 2012 : Link

Try this

 

  1. Export a new install package from SEPM
  2. Copy the serdef.dat in the package to those clients
  3. Stop the service by smc -p "password" -stop
  4. Replace the serdef.dat with the new one.
  5. Start the SMC service by smc -start

 

Regard's

Ajit Jha

Technical Consultant

ASC & STS

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NRaj's picture
NRaj
SylinkDrop - Comment:03 Apr 2012 : Link

Have a look at the below doc for sylink drop.

http://www.symantec.com/business/support/index?pag...

 

For sylink replacer

https://www-secure.symantec.com/connect/downloads/...

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
SylinkDrop - Comment:03 Apr 2012 : Link

Hello,

I agree with Pete above.

Adding more - It is also really important, when you are connecting to the Remote machine via RDP, check if you are connected via Console.

How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop

http://www.symantec.com/docs/TECH104331

Secondly, Question arises Is the Communication issue being faced by only 1 machine or a number of machines? Again, If it is a Communication Issue in all, then I would recommend you to work on these Artilces below:
 
Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
 
Troubleshooting communication problems between the management server and the client
 

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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SUPPORT-2-SUPPORT's picture
SUPPORT-2-SUPPORT Partner Accredited
SylinkDrop - Comment:03 Apr 2012 : Link

Agreed with Pete, you have to contact Technical Support to download Sylink Replacer tool for version 12.1.

Regards,

S2S

 

Please don't forget to mark your thread solved with whatever answer helped you.

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CoveWolf's picture
CoveWolf
SylinkDrop - Comment:04 Apr 2012 : Link

Thanks guys!  The last time I tried to figure this out I was told Sylink Drop was not available for 12.1.  I was able to download it and I have solved my issues.  Thanks everyone!

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