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Sylink.xml missing from install folder

Created: 11 Jan 2013 | 11 comments
guaro555's picture
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Gurus

 

I need to change my clients to a new Symantec server but can not find the sylink.xml file on the new server ,under the imsatll folder, what am I missing.

 

Thanks a bunch

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Brian81's picture

You can just right click on a group and "Export communication settings" and save it to your desktop. Than import on clients.

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Mithun Sanghavi's picture

Hello,

What version of SEP (11.x / 12.1 ) are you running?

In case of SEP 11.x, Sylink.xml for win 2003/2008:

C:\Program Files\Symantec\Symantec Endpoint Protection

In case of SEP 12.1, Default Location of the Sylink.xml file 

(Note: Be sure to configure Windows Explorer to show hidden folders.)
 
Windows Vista/7/2008/2008 R2: Drive:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Config
 
Windows XP/2003/2003 R2: Drive:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Config
 
 
Secondly, to In case of replacing the sylink.xml file, check this Article:
 
How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1

http://www.symantec.com/docs/TECH157585

In case of SEP 12.1 RU2, check this Article:

Restoring client-server communications by using a client installation package

http://www.symantec.com/docs/HOWTO80762

Hope that helps!!
 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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SebastianZ's picture

In SEPM 12.1 RU2 you have additionaly option to deploy the communications settings - sylink directly from the SEPM Client Deployment Wizard - please have a look at the below thread:

https://www-secure.symantec.com/connect/articles/s...

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Ashish-Sharma's picture

Hi,

You can use Sylinkdrop.exe for replace Sylink.xml file.

 

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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pete_4u2002's picture

what the sep version?

the above suggestions , like export and copying should work.

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guaro555's picture

Hi gurus

the SEP 12.1.1101 and I have looked every where for this sylink.xml file but can not find it.

I have noticed that my license box is empty. Might be this the reason why SEp has not created an sylink.xml file?

ifthat is the case how do I go from transfer the license from the almost ready to decommission server to my knew one..

 

Thanks gurus for all your help on this.

 

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sandra.g's picture

Still not quite sure what you're trying to achieve. Are you trying to locate the sylink.xml file on the old SEPM in order to connect clients to a new one? Are you not able to export one per Brian's suggestion above (Clients > [choose a group] > Policies tab (right pane), then in the left pane, under Tasks, choose Export Communications Settings...). Did that not work?

After you save that (to the Desktop, or somewhere easy to find, then you can import the file into the client, or use Sylinkdrop or Sylink Replacer (from Support). (With RU2, you can deploy the file sylink.xml directly from the SEPM, as SebastianZ suggested).

What do you mean by saying that your 'license box is empty'? Are you talking about the Home page under License Status? You should be able to export a sylink file even with a trial license, so I wonder if your database is somehow malfunctioning... (not an official diagnosis)

sandra

Symantec, Information Development, IMDP
Symantec Endpoint Protection / Core Security Engineering Group

Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

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guaro555's picture

Sandra.

 

I have built a new server and I have installed SEp on this new server, all my clients points to the old server that will be decommission in the next three weeks, I want my clients to start pointing to the new server and for that I Ithought, I needed the sylink created on the new server and use one of the method to  change the sylink file on the clients. the problem I have is that on the new server I have no sylink.xml file, it has not been created or is missing, I have looked around and I have found that when the "License status" at the home tab is empty that could be the problem for the missing sylink.xml file..

I have tried the above option to export  but when I click on export Nothing is created.

so I was thinking, now that the old server will be gone, can I use that license for this new server, that might be the problem(as per what I gathered) that the sylink.xml files has not been created.

Thanks a bunch all for jumping on this .

 

 

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Brian81's picture

When you right click and Export, it will ask you to specify a location to save to.

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guaro555's picture

Brian 

 

Thanks and it does a windows comes up, default name comes up and when you click ok it goes to the original windows asking you for computer mode or user mode, then you can export, but nothing is created

Thanks again a bunch

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Brian81's picture

See the screens below walking thru the process:

Step 1

 

Step 2

 

Step 3

 

Step 4

 

 

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