Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Sym Account e-mail

Created: 01 Nov 2011 | 4 comments
KDS's picture

Whenever I get an e-mail to my SymAccount, I get 2 of them:

My company resolves them both to my internal mail address, so I receive 2 copies.  How can I modify my profile to remove the second entry?  I can't see it listed anywhere.

Discussion Filed Under:

Comments 4 CommentsJump to latest comment

Andy Welburn's picture

address, have you recently changed your registered e-mail?

I'm in a similar position in that I now get e-mails at work & at home - so wondering if the process of changing a registered e-mail results in the creation of a *second* account......

Kevin's picture


When you say "E-mail to my SymAccount" are you referring to emails from this Connect community or something else?


KDS's picture

I get 2 e-mails from whenever I get "an" update on support cases I have raised.

Andy Welburn's picture

the monthly(?) Connect 'newsletters' as opposed to anything else - I unfortunately can't confirm the exact source (until next time) - for which I also get two. But I'll bow to KDS's response....

....for me, one goes to my "old" works e-mail (which always says I have 33 points which will expire in May 2011!) & the other to my current home e-mail (which is more up-to-date regarding points).