Endpoint Protection

 View Only
Expand all | Collapse all

Symante Endpoint manager Service stopped

Migration User

Migration UserOct 12, 2012 02:17 AM

Migration User

Migration UserOct 12, 2012 03:19 AM

Migration User

Migration UserOct 17, 2012 08:25 AM

John Santana

John SantanaOct 25, 2012 09:01 PM

Migration User

Migration UserOct 26, 2012 12:36 AM

  • 1.  Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 12:49 AM

    Symante Endpoint manager Service stopped 

    I have checked the event log but not found any reason.

    so check the log and found on log detail

    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs

     

    Anyone have idea that how this issue come??

     

    sepm_59228189.log file detail attach

    2012/10/05 23:17:09:448 : RMI TCP Connection(1)- : [com.creamtec.ajaxswing.ClientAgentImpl] Initialization complete, instances in JVM = 1
    2012/10/10 21:08:11:798 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting

     

     

     

    scm-server-1.log

    2012-10-05 23:13:44.500 SEVERE: ================== Server Environment ===================
    2012-10-05 23:13:44.519 SEVERE: os.name = Windows 2003
    2012-10-05 23:13:44.519 SEVERE: os.version = 5.2
    2012-10-05 23:13:44.519 SEVERE: os.arch = x86
    2012-10-05 23:13:44.519 SEVERE: java.version = 1.6.0_14
    2012-10-05 23:13:44.519 SEVERE: java.vendor = Sun Microsystems Inc.
    2012-10-05 23:13:44.519 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2012-10-05 23:13:44.519 SEVERE: java.vm.version = 14.0-b16
    2012-10-05 23:13:44.519 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2012-10-05 23:13:44.519 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2012-10-05 23:13:44.519 SEVERE: java.user = null
    2012-10-05 23:13:44.519 SEVERE: user.language = en
    2012-10-05 23:13:44.519 SEVERE: user.country = US
    2012-10-05 23:13:44.519 SEVERE: scm.server.version = 11.0.6005.562
    2012-10-05 23:13:49.150 SEVERE: ================== StartClientTransport ===================
    2012-10-05 23:13:50.583 SEVERE: Schedule is started!
    2012-10-08 13:56:25.763 SEVERE: Datastore error in: com.sygate.scm.server.task.AgentLogCollector
    java.lang.ArrayIndexOutOfBoundsException
    com.sygate.scm.server.util.ServerException: Datastore error
     at com.sygate.scm.server.logreader.av.LogHandler.process(LogHandler.java:166)
     at com.sygate.scm.server.task.AgentLogCollector.enumerateInbox(AgentLogCollector.java:285)
     at com.sygate.scm.server.task.AgentLogCollector.run(AgentLogCollector.java:130)
     at java.util.TimerThread.mainLoop(Timer.java:512)
     at java.util.TimerThread.run(Timer.java:462)
    2012-10-08 18:53:32.049 SEVERE: The root cannot be deleted in: com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler
    com.sygate.scm.server.util.ServerException: The root cannot be deleted
     at com.sygate.scm.server.util.SqlQueryBuilder.validateId(SqlQueryBuilder.java:1310)
     at com.sygate.scm.server.util.SqlQueryBuilder.validate(SqlQueryBuilder.java:1584)
     at com.sygate.scm.server.util.SqlQueryBuilder.validateGenericValue(SqlQueryBuilder.java:1552)
     at com.sygate.scm.server.util.SqlQueryBuilder.iterateSearchCriteria(SqlQueryBuilder.java:1850)
     at com.sygate.scm.server.util.SqlQueryBuilder.createSemClientCount1Query(SqlQueryBuilder.java:1042)
     at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:123)
     at com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler.handleRequest(GetRecordHandler.java:106)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
     at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
     at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
     at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
     at java.lang.Thread.run(Thread.java:619)
    2012-10-08 18:53:49.168 SEVERE: The root cannot be deleted in: com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler
    com.sygate.scm.server.util.ServerException: The root cannot be deleted
     at com.sygate.scm.server.util.SqlQueryBuilder.validateId(SqlQueryBuilder.java:1310)
     at com.sygate.scm.server.util.SqlQueryBuilder.validate(SqlQueryBuilder.java:1584)
     at com.sygate.scm.server.util.SqlQueryBuilder.validateGenericValue(SqlQueryBuilder.java:1552)
     at com.sygate.scm.server.util.SqlQueryBuilder.iterateSearchCriteria(SqlQueryBuilder.java:1850)
     at com.sygate.scm.server.util.SqlQueryBuilder.createSemClientCount1Query(SqlQueryBuilder.java:1042)
     at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:123)
     at com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler.handleRequest(GetRecordHandler.java:106)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
     at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
     at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
     at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
     at java.lang.Thread.run(Thread.java:619)
    2012-10-10 21:08:02.897 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
    java.lang.NullPointerException
     at com.sygate.scm.server.util.SqlQueryBuilder.validateBoolean(SqlQueryBuilder.java:1294)
     at com.sygate.scm.server.util.SqlQueryBuilder.createSemAgent4Query(SqlQueryBuilder.java:532)
     at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:91)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:226)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:143)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
     at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
     at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
     at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
     at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
     at java.lang.Thread.run(Thread.java:619)
    2012-10-10 21:08:02.944 SEVERE: Shuting down server ...
     



  • 2.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 01:08 AM

    Hi,

    2012-10-08 13:56:25.763 SEVERE: Datastore error in: com.sygate.scm.server.task.AgentLogCollector
    java.lang.ArrayIndexOutOfBoundsException
    com.sygate.scm.server.util.ServerException: Datastore erro
    r

    Have you enabled database maintenance features ?

    Following features are recommended for Embedded database.

    1) Truncate transaction logs

    2) Rebuild indexes

    Reference :

    https://www-secure.symantec.com/connect/forums/datastore-error-sepm-0

    Or

    Could you please download the scm-server-and 0.log of catalina.out \ program files \ Symantec \ Symantec Endpoint Protection Manager \ tomcat \ logs



  • 3.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 02:17 AM

    Hi

    Try repairing SEPM

    Regards

     



  • 4.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 03:15 AM

    Boss issue come at 10-10-2012 at night approx 9:08 pm.

    As per attach link, i have not found any Tab "In the General tab under Database Maintenance Tasks."



  • 5.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 03:16 AM

    Hi- After startup the service it work fine but I want the reason of this issue.



  • 6.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 03:19 AM
      |   view attached

    Find the tomact file scm-server-0.log

    Attachment(s)

    txt
    scm-server-0_45.txt   17 KB 1 version


  • 7.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 03:27 AM

    HI,

    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000

    Check event viewer any Log found for server restart.

     

    Check this thread also

    https://www-secure.symantec.com/connect/forums/failed-connect-server-errorcode-0x80020000

     



  • 8.  RE: Symante Endpoint manager Service stopped

    Broadcom Employee
    Posted Oct 12, 2012 03:47 AM

    Hi,

    Steps suggested by Ashish are not applicable in SEP 11.x version.

    As per the logs it seems that you are using SEP RU6 version.

    I couldn't find any error in the attached logs.

    Could you please attach scm-server-0.log and catalina.out from the same location?

    Symantec Embedded database service is up and running?

    Go through following details:

    1) Test ODBC connectivity

    2) Make sure C drive has sufficient disk space

    3) Check sem5.db size & make sure it has not grown significantly.

    4) Repair SEPM through add/remove programs

    5) If above steps didn't helped then



  • 9.  RE: Symante Endpoint manager Service stopped

    Posted Oct 12, 2012 03:57 AM

    HI Chetan,

    Problem are resolved after start services but he want the reason of this issue..



  • 10.  RE: Symante Endpoint manager Service stopped

    Broadcom Employee
    Posted Oct 12, 2012 04:01 AM

    once the issue is observed, collect the logs before restart of the service and post it here./



  • 11.  RE: Symante Endpoint manager Service stopped

    Posted Oct 17, 2012 08:25 AM

    Hi

    Repair the SEPM

    Regards

     



  • 12.  RE: Symante Endpoint manager Service stopped

    Broadcom Employee
    Posted Oct 17, 2012 09:51 AM

    Hi,

    Logs can provide evidence for a root cause.

    If issue reoccurred then please collect the necessary logs.



  • 13.  RE: Symante Endpoint manager Service stopped

    Posted Oct 25, 2012 05:12 PM

    K. Next time when issue will occur then i will collect the log and raise the case



  • 14.  RE: Symante Endpoint manager Service stopped

    Posted Oct 25, 2012 09:01 PM

    so what was the issue here ?



  • 15.  RE: Symante Endpoint manager Service stopped

    Posted Oct 26, 2012 12:36 AM

    Hi

    Kindly repair the SEPM

    Regards