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Symante Endpoint manager Service stopped

Created: 11 Oct 2012 • Updated: 12 Oct 2012 | 14 comments

Symante Endpoint manager Service stopped 

I have checked the event log but not found any reason.

so check the log and found on log detail

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs

 

Anyone have idea that how this issue come??

 

sepm_59228189.log file detail attach

2012/10/05 23:17:09:448 : RMI TCP Connection(1)- : [com.creamtec.ajaxswing.ClientAgentImpl] Initialization complete, instances in JVM = 1
2012/10/10 21:08:11:798 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting

 

 

 

scm-server-1.log

2012-10-05 23:13:44.500 SEVERE: ================== Server Environment ===================
2012-10-05 23:13:44.519 SEVERE: os.name = Windows 2003
2012-10-05 23:13:44.519 SEVERE: os.version = 5.2
2012-10-05 23:13:44.519 SEVERE: os.arch = x86
2012-10-05 23:13:44.519 SEVERE: java.version = 1.6.0_14
2012-10-05 23:13:44.519 SEVERE: java.vendor = Sun Microsystems Inc.
2012-10-05 23:13:44.519 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-10-05 23:13:44.519 SEVERE: java.vm.version = 14.0-b16
2012-10-05 23:13:44.519 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2012-10-05 23:13:44.519 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-10-05 23:13:44.519 SEVERE: java.user = null
2012-10-05 23:13:44.519 SEVERE: user.language = en
2012-10-05 23:13:44.519 SEVERE: user.country = US
2012-10-05 23:13:44.519 SEVERE: scm.server.version = 11.0.6005.562
2012-10-05 23:13:49.150 SEVERE: ================== StartClientTransport ===================
2012-10-05 23:13:50.583 SEVERE: Schedule is started!
2012-10-08 13:56:25.763 SEVERE: Datastore error in: com.sygate.scm.server.task.AgentLogCollector
java.lang.ArrayIndexOutOfBoundsException
com.sygate.scm.server.util.ServerException: Datastore error
 at com.sygate.scm.server.logreader.av.LogHandler.process(LogHandler.java:166)
 at com.sygate.scm.server.task.AgentLogCollector.enumerateInbox(AgentLogCollector.java:285)
 at com.sygate.scm.server.task.AgentLogCollector.run(AgentLogCollector.java:130)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-10-08 18:53:32.049 SEVERE: The root cannot be deleted in: com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler
com.sygate.scm.server.util.ServerException: The root cannot be deleted
 at com.sygate.scm.server.util.SqlQueryBuilder.validateId(SqlQueryBuilder.java:1310)
 at com.sygate.scm.server.util.SqlQueryBuilder.validate(SqlQueryBuilder.java:1584)
 at com.sygate.scm.server.util.SqlQueryBuilder.validateGenericValue(SqlQueryBuilder.java:1552)
 at com.sygate.scm.server.util.SqlQueryBuilder.iterateSearchCriteria(SqlQueryBuilder.java:1850)
 at com.sygate.scm.server.util.SqlQueryBuilder.createSemClientCount1Query(SqlQueryBuilder.java:1042)
 at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:123)
 at com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler.handleRequest(GetRecordHandler.java:106)
 at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
 at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
 at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
 at java.lang.Thread.run(Thread.java:619)
2012-10-08 18:53:49.168 SEVERE: The root cannot be deleted in: com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler
com.sygate.scm.server.util.ServerException: The root cannot be deleted
 at com.sygate.scm.server.util.SqlQueryBuilder.validateId(SqlQueryBuilder.java:1310)
 at com.sygate.scm.server.util.SqlQueryBuilder.validate(SqlQueryBuilder.java:1584)
 at com.sygate.scm.server.util.SqlQueryBuilder.validateGenericValue(SqlQueryBuilder.java:1552)
 at com.sygate.scm.server.util.SqlQueryBuilder.iterateSearchCriteria(SqlQueryBuilder.java:1850)
 at com.sygate.scm.server.util.SqlQueryBuilder.createSemClientCount1Query(SqlQueryBuilder.java:1042)
 at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:123)
 at com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler.handleRequest(GetRecordHandler.java:106)
 at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
 at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
 at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
 at java.lang.Thread.run(Thread.java:619)
2012-10-10 21:08:02.897 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
java.lang.NullPointerException
 at com.sygate.scm.server.util.SqlQueryBuilder.validateBoolean(SqlQueryBuilder.java:1294)
 at com.sygate.scm.server.util.SqlQueryBuilder.createSemAgent4Query(SqlQueryBuilder.java:532)
 at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:91)
 at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:226)
 at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:143)
 at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
 at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
 at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
 at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
 at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
 at java.lang.Thread.run(Thread.java:619)
2012-10-10 21:08:02.944 SEVERE: Shuting down server ...
 

Comments 14 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

2012-10-08 13:56:25.763 SEVERE: Datastore error in: com.sygate.scm.server.task.AgentLogCollector
java.lang.ArrayIndexOutOfBoundsException
com.sygate.scm.server.util.ServerException: Datastore erro
r

Have you enabled database maintenance features ?

Following features are recommended for Embedded database.

1) Truncate transaction logs

2) Rebuild indexes

Reference :

https://www-secure.symantec.com/connect/forums/datastore-error-sepm-0

Or

Could you please download the scm-server-and 0.log of catalina.out \ program files \ Symantec \ Symantec Endpoint Protection Manager \ tomcat \ logs

Thanks In Advance

Ashish Sharma

 

 

hj1979's picture

Boss issue come at 10-10-2012 at night approx 9:08 pm.

As per attach link, i have not found any Tab "In the General tab under Database Maintenance Tasks."

hj1979's picture

Find the tomact file scm-server-0.log

AttachmentSize
scm-server-0.txt 17.49 KB
SameerU's picture

Hi

Try repairing SEPM

Regards

 

hj1979's picture

Hi- After startup the service it work fine but I want the reason of this issue.

Ashish-Sharma's picture

HI,

com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000

Check event viewer any Log found for server restart.

 

Check this thread also

https://www-secure.symantec.com/connect/forums/failed-connect-server-errorcode-0x80020000

 

Thanks In Advance

Ashish Sharma

 

 

Chetan Savade's picture

Hi,

Steps suggested by Ashish are not applicable in SEP 11.x version.

As per the logs it seems that you are using SEP RU6 version.

I couldn't find any error in the attached logs.

Could you please attach scm-server-0.log and catalina.out from the same location?

Symantec Embedded database service is up and running?

Go through following details:

1) Test ODBC connectivity

2) Make sure C drive has sufficient disk space

3) Check sem5.db size & make sure it has not grown significantly.

4) Repair SEPM through add/remove programs

5) If above steps didn't helped then

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ashish-Sharma's picture

HI Chetan,

Problem are resolved after start services but he want the reason of this issue..

Thanks In Advance

Ashish Sharma

 

 

Chetan Savade's picture

Hi,

Logs can provide evidence for a root cause.

If issue reoccurred then please collect the necessary logs.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

pete_4u2002's picture

once the issue is observed, collect the logs before restart of the service and post it here./

SameerU's picture

Hi

Repair the SEPM

Regards

 

hj1979's picture

K. Next time when issue will occur then i will collect the log and raise the case

John Santana's picture

so what was the issue here ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

SameerU's picture

Hi

Kindly repair the SEPM

Regards