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Symantec 10.1 (Managed) some computers do not update virus definitions

Updated: 29 Dec 2010 | 6 comments
TECHKING's picture
TECHKING
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I am having problems with some computers on my network. They are not updating from the managed server. I have tested the connection and everything seems fine but the updates are not coming in. The only way I can get them to update is to uninstall symantec and then reinstall it again. Can someone help me fix this issue?

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pete_4u2002's picture
29
Dec
2010
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pete_4u2002
Symantec Employee

could be becuase of corrupt

could be becuase of corrupt definition, since repair helps to update the client

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Mudit Kumar's picture
30
Dec
2010
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Mudit Kumar
Technical Support
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Certified

Try the below article on one

Try the below article on one computer and see if this resolve the issue

Title: 'How to rebuild virus definitions on Symantec AntiVirus (SAV) client'
Web URL: http://www.symantec.com/business/support/index?pag...

Thanks & Regards,
Mudit Kumar
 

VKalani's picture
30
Dec
2010
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VKalani

Since uninstalling

Since uninstalling reinstalling client works, you many want  to clean the curropted virus definitions:

Stop all the  Symantec Services.

Go to C:/Program files/Common files/Symantec Shared/Virusdwefs  folder, and  delete all its  contents.

 

Start the services

-VKalani

TECHKING's picture
30
Dec
2010
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TECHKING

Thank you all for your

Thank you all for your support. i will see if it works

Brian81's picture
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Dec
2010
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Brian81

Please check back and let us

Please check back and let us know how it goes :-)

Endpoint Knowledge Base

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Jak Sez's picture
03
Feb
2011
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Jak Sez
Symantec Employee

  It can also be due to lack

 

It can also be due to lack of communication (missing or corrupted certificate)
 
Procedure to make the clients recommunicate to a parent server:
On the parent server
copy the following into a usb drive or whatever way you would like
drive:\program files\sav or symantec antivirus\pki\roots\(copy the certificate)
drive:\program files\sav or symantec antivirus\(copy the grc.dat)
 
Go to the affected client machine locally
drive:\program files\symantec antivirus\pki\roots\(delete the existing certificate) (paste the certificate of the parent server)
c:\documents and settings\allusers\application data\symantec\symantec antivirus corporate edition\7.5 (paste the grc.dat)
Restart the symantec antivirus service of the client machine or reboot the client machine.

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