Endpoint Protection

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  • 1.  symantec 11.x version installation problem

    Posted Feb 29, 2012 11:37 PM

    i am using xp(os) in server and i need to install symantec version 11.x in client, where client work on vista(os).

    when i am installing symantec 11.x in my client i am can't able to install and i have checked the requirement and also disabled the uac in client but the symantec is not running( means  when i am giving double click to symantec setup and run, no wizard or no operation of installation get performed).

     

    i need a solution immediate,i am a fresher to this job so, please tell information in detail



  • 2.  RE: symantec 11.x version installation problem

    Broadcom Employee
    Posted Mar 01, 2012 12:22 AM

    can you pass on the sep_inst.log?



  • 3.  RE: symantec 11.x version installation problem

    Posted Mar 01, 2012 02:42 AM

    Just guessing here. While waiting for the SEP_INST.LOG that is found in Windows\Temp

    There may be 2 different packages available on your side, 1 for 32-bit and the other for 64-bit. Make sure you are using the correct version.



  • 4.  RE: symantec 11.x version installation problem

    Posted Mar 01, 2012 06:00 AM

    Can you elaborate proper you are getting rollback.



  • 5.  RE: symantec 11.x version installation problem

    Posted Mar 01, 2012 06:09 AM
      |   view attached

    Can you please scan system on Power erser tool it may be virus issue.

     

    Please find attachment

     

    Attachment(s)

    pdf
    HOW-TO Symantec Power Eraser_0.pdf   822 KB 1 version


  • 6.  RE: symantec 11.x version installation problem

    Broadcom Employee
    Posted Mar 01, 2012 06:50 AM

    Hi,

    It would be great if you could provide more information.

    What's the SEP version ? 

    Check till date releases.

    http://bit.ly/m0vOJp

    SEP client can be installed only if trying to install SEP RU5 or later version on Windows Vista OS.

    Are you using SEPM (Symantec Endpoint Protection Manager) ? Package is exported from SEPM ?

    If yes, export new package and try.

    If you are using downloaded setup file or CD's, try to run with full admin privilege i.e right click on setup and run as administrator.



  • 7.  RE: symantec 11.x version installation problem

    Broadcom Employee
    Posted Mar 26, 2012 04:22 AM

    Hi Naveen31,

    Any update on same ?