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Symantec 12.1 RU1 Missing Tray Icon

Created: 27 Dec 2011 • Updated: 27 Nov 2012 | 4 comments
This issue has been solved. See solution.

So right now I've  been testing the Symantec 12.1 RU1 version in our environment which currently has 11.0.7. Everything has been fine but after imaging a 2 PC's, neither one has the desktop tray icon appearing in it. I can go to start and open Symantec from there and everything looks fine, the server is also set to show the notifications, but still I cannot see the icon. Any ideas on this?

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pete_4u2002's picture

The policy needs to checked if the tray icon needs to be displayed, also check this article for the care that needs to be taken for imaged machine in SEP 12

Simpson Homer's picture

Also try to reboot your machine and check the services of the client too.

Mithun Sanghavi's picture


To hide the shield icon we will need to add the following registry (dword 32bit) and set the value to 0 (1 for showing the icon)

HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui

You will need to restart SMC service before you can see the effect.

When disabling SmcGui, the following functionalities are also disabled:

  • No SEP icon on the system tray
  • No ability to open the system logs from the client GUI
  • No ability to see the firewall or SNAC status from the GUI (most customers will not install a firewall on their Terminal Server)
  • No startup scans
  • No delayed threat detection notifications
  • No missing or out of date definition notifications
  • Clients do not display all information in the Help & Support > Troubleshooting > General Information (Server, Group, Location, Policy serial number, etc)
  • Clients locally show as Offline on the Help & Support > Troubleshooting > General Information view. In reality the client is still forwarding stateful information and log data to the Symantec Protection Center (SPC).
  • Clients do not show the Logon Client status on the SPC client status view.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


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Techies's picture

Repair the sep client from Add/Remove Program.