Video Screencast Help

Symantec

Created: 04 Mar 2013 • Updated: 04 Mar 2013 | 5 comments

Hi,

I have 2 sites, both of which have Windows SBS 2011 running Endpoint Protection Version 12.1.1101.401 and on a few occasions I have logged onto them to find that the anti-virus is not running.

To resolve this on one of the servers it seems to be a case of just restarting the service. On the other server I have had to perform a reboot (this has now happened on 2 occassions).

Any advice would be greatly approeciated and please let me know if you need any further info.

The event logs on the server that just needed a restart stated 'The Symantec Endpoint Protection service terminated unexpectedly. This has happened 3 times'

There is no relevant info in the logs on the server that performed a reboot.

Operating Systems:

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Brɨan's picture

You can turn on logging per this article and post the log here:

How to debug the Symantec Endpoint Protection Manager

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH102413 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2007-01-06 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2013-02-26 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH102413

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sgtgerryboyle's picture

Hi,

Thnaks for the prompt reply. Please find the catalina OUTfile below.

04-Mar-2013 08:11:30 org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading product data...
04-Mar-2013 08:11:30 org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading user data...
04-Mar-2013 08:11:30 org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading portal settings...
04-Mar-2013 08:11:30 org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Portal is initialized and running...
04-Mar-2013 08:11:34 com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
INFO: Mon Mar 04 08:11:34 GMT 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
04-Mar-2013 08:11:34 org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
04-Mar-2013 08:11:34 org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
04-Mar-2013 08:11:34 org.apache.catalina.core.ApplicationContext log
INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@e90943
[TraceMgr] Opening log file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
04-Mar-2013 08:11:35 org.apache.catalina.core.ApplicationContext log
INFO: Forced shutdown monitor initialized
Protecting dada/output/agent folder with ACLs ...
Has valid SAV license
Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
Inside startup service Init
SetACLs tool: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\bin\SetACL.exe
SetACLs command: [Ljava.lang.String;@2f2591
SetACLs tool: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\bin\SetACL.exe
SetACLs command: [Ljava.lang.String;@1f6c937
LicenseManager>>computeDeployedClientCount
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
04-Mar-2013 08:11:49 com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
INFO: Mon Mar 04 08:11:49 GMT 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
04-Mar-2013 08:11:49 org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
04-Mar-2013 08:11:49 org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
04-Mar-2013 08:11:49 org.apache.catalina.core.ApplicationContext log
INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@1c0035b
04-Mar-2013 08:11:49 org.apache.catalina.core.ApplicationContext log
INFO: Forced shutdown monitor initialized
Ntp Enabled value true
Ntp Allow Only Admin value null
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Ntp Enabled value true
Ntp Allow Only Admin value null
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
Source type in string  : Public LiveUpdate Server (Symantec LiveUpdate Server)
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
Source type in string  : Public LiveUpdate Server (Symantec LiveUpdate Server)
Source type in string  : Public LiveUpdate Server (Symantec LiveUpdate Server)
Source type in string  : Public LiveUpdate Server (Symantec LiveUpdate Server)
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
Source type in string  : Public LiveUpdate Server (Symantec LiveUpdate Server)
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
Source type in string  : Public LiveUpdate Server (Symantec LiveUpdate Server)
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updateElementInPropFile: keyscm.luconfig.timestamp ,value: 1336737502686
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount
LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:55 commonclients:0
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Rafeeq's picture

I foud a simillar error message in this document

urlrewrite.utils.Log ERROR: logLevelConf: null

http://www.symantec.com/business/support/index?pag...

SMLatCST's picture

Can you confirm if it is the Client service or the Manager Server service that's dying?

The event log test you provided at the start seems to indicate it's the client that's having issues, in which case the log you generated won't be of any help.

I'd suggest taking a look-see at the below articles which focus upon the client service(s) unexpectedly terminating:

http://www.symantec.com/docs/TECH191284
http://www.symantec.com/docs/TECH169910

sgtgerryboyle's picture

Support got back to me and they believe it is to do with the logs not being truncated. I'll monitor the server over the next few days just to be sure.