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symantec alert trogan.gen always and virus create folder on windows\temp\xxxx\setup.exe file

Created: 30 Aug 2011 • Updated: 30 Aug 2011 | 5 comments

My computer use symantec endpoint. today it show virus alert TROJAN.GEN always and information is virus is on C:\windows\temp\spqejx

the folder name is random even if symantec clean it to quarantine but next 10 minutes it will show alert again and random folder.

I would like to know How symantec can clean this trojan?

Please suggest.

Comments 5 CommentsJump to latest comment

BNH's picture

Best to call into Symantec Support for them to assist you better.

Looks like you have a dropper somewhere there.

-- Got new virus ? Try update your defs here : ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rap... --

theseng99's picture

Symantec doesn't have tool for remove trojan.gen?

If this Info helps to resolve the issue please Mark as Solution

Thanks you.

Andy.

BNH's picture

The fact you have a Trojan.Gen detection is the proof we have the removal.

Trojan.Gen is a generic detection for files that exhibit trojan like activity, therefore if the issue persists best to call to our Support team for us to assist you better.

-- Got new virus ? Try update your defs here : ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rap... --

theseng99's picture

Why symantec has detection and unable clean out from windows System permanently?

If this Info helps to resolve the issue please Mark as Solution

Thanks you.

Andy.

Thomas K's picture

There are two tools that Symantec provides to remove hard to find threats.

Power Eraser - http://www.symantec.com/business/security_response...

SERT - http://www.symantec.com/business/support/index?pag...

Let us know if either of these tools helped solve your issue.

Best,

Thomas