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Symantec AntiVirus 10.2 Virus Definition File Not Updating

Created: 07 Aug 2013 | 7 comments

I'm running Symantec AV 10.2.0.298 on Windows 7 and I noticed that my virus definitions file is pretty dated (6/28/2013 rev. 2). When I click the LiveUpdate button, LiveUpdate appears to connect to the Symantec server and then tells me all products are up to date. Surely this cannot be true. Is my version of Symantec AV no longer receiving definitions updates? Any information on this would be greatly appreciated. Thanks!

Operating Systems:

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.Brian's picture

It went EOL and no longer receives defs.

End of Life announcement for Symantec AntiVirus Corporate Edition and Symantec Client Security

http://www.symantec.com/docs/TECH178551

Although per this thread, some have received updates

https://www-secure.symantec.com/connect/forums/sym...

But either way, this is EOL and you should move to SEP.

Same thread here:

https://www-secure.symantec.com/connect/forums/cor...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

AJ_01's picture

 Symantec AntiVirus 10.x Corporate Edition (SAV) will reach its scheduled End-of-Support-Life (EOSL) on July 4, 2012. Virus definitions, maintenance updates, and technical support will no longer be available for this product. The recommended upgrade path is to replace SAV 10.x with Symantec Endpoint Protection 12.1 (SEP 12.1)

Check it

http://www.symantec.com/security_response/definiti...

 

 

Regard

AJ

.Brian's picture

You're welcome.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

TheAdmin27's picture

I understand that SAV 10.x is no longer supported but for those that still need definitions, I have a way for your server or stand-alone workstation running SAV 10.x to get updated defs.

 

Create a folder named “temp” (without quotes) and a folder named “SAV Manual Def Updates” (without quotes) on root of C. If temp folder already exists that’s OK.

 

Open notepad and copy the following, making sure the line breaks are as shown:

 

open ftp.symantec.com
anonymous
nobody@spammer.com
cd AVDEFS/norton_antivirus/static
lcd C:\temp
bin
hash
prompt
get navup8.exe
quit

 

Save the file as “cescript.txt” (without quotes) to C:\SAV Manual Def Updates. When we call the script it will download the master definition file (navup8.exe) from Symantec’s FTP site to C:\temp. Next we will create a batch file that calls the script and extracts the definitions (.xdb) file from navup8.exe, copies it to the local SAV def folder, then deletes navup8.exe when the extraction is complete.

 

Open a blank notepad file and copy the following, making sure the line breaks are as shown (del /q, etc… is a new line in case it’s hard to tell):

 

ftp -s:cescript.txt
call "C:\temp\navup8.exe"
move "C:\SAV Manual Def Updates\*.xdb" "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5"
del /q "C:\temp\navup8.exe"

 

Save the file as “cegetter.bat” (without quotes) to C:\SAV Manual Def Updates.

 

NOTE: You may need to modify the path the .xdb file gets copied to. This example will work if you have a stand-alone SAV 10 client like I do. You can find the path necessary for you from http://www.symantec.com/business/support/index?pag...

 

Finally, we need to put the batch file on a schedule. Go to Scheduled Tasks in Windows and create a new scheduled task to run the cegetter.bat file. I set mine for Sunday at 10PM. Keep in mind the file is 250MB+ so it may take a while depending on your Internet connection.

 

Who knows how long this workaround will work since it depends on Symantec’s FTP site and the files they continue to provide but at least you can remain protected for now as you pursue other AV options.

 

I hope this information is beneficial to some others in the future!

 

-Mike

pplotz's picture

Hi,

This worked great on my 32 bit system, do you know which file needs to be downloaded for the 64 bit systems? I get an error when trying to run the navup8.exe stating that it is not meant to run on 64 bit.

 

Thanks!

Mick2009's picture

"Thumbs up" to the information about SAV 10 going EOL.  To ensure protection of your computers, network and data, I recommend putting SEP 12.1 in place as soon as possible.

Upgrading or migrating to Symantec Endpoint Protection (SEP) 12.1
http://www.symantec.com/docs/TECH163602 
 

With thanks and best regards,

Mick