Be Aware: The Symantec Antivirus Corporate Edition 10.x and Symantec Client Security 3.x has reached End of Support life!
On July 4, 2012, SAV 10.x and SCS 3.x reached End of Support Life (EOSL). This includes ALL maintenance packs and patches.
We recommend you upgrade to the latest version of Symantec Endpoint Protection, which as of today is version 12.1 RU1 MP1.
There is no cost to upgrade for customers with a current maintenance contract; However you may find that additional or updated hardware is required – see System requirements document.
Additional Reference materials:
Frequently Asked Questions
What does End of Support Life (EOSL) mean for Symantec Antivirus Corporate Edition (SAV CE) 10.x customers?
EOSL means that technical support will no longer be provided for SAV CE 10.x. All support services, including without limitation, virus definition updates, bug fixes/patches and engineering modification, for SAV CE 10.x will end on the EOSL date.
Does EOSL apply even if the SAV CE customer has a current maintenance contract?
Yes. EOSL applies to current maintenance contracts.
When is the EOSL date?
SAV CE 10.x reaches EOSL on 4 July 2012.
What is the recommended upgrade path?
Customers of SAV CE 10.x should upgrade to Symantec Endpoint Protection (SEP) 12.1. SEP 12.1 offers customers significantly stronger protection than SAV CE 10.x or competitive products in the market. SEP 12.1 also runs faster and lighter than competitive products.
For additional SEP 12.1 details please visit the SEP 12.1 product page.
How much does the upgrade cost?
The upgrade to SEP 12.1 is free for SAV CE 10.x customers with a current maintenance contract.
What if I don’t have a current maintenance contract?
SAV CE 10.x customers without a current maintenance contract can purchase SEP 12.1 with a discounted version upgrade SKU.
Are any tools available to help with the upgrade?
Upgrade services are available through the Symantec Partner Community. In addition to upgrade services from partners, Symantec offers a SAV Support Pagewhich is updated by Symantec Enterprise Support.
Is Technical Support available for upgrades conducted after the EOSL date?
Are there any options if I am unable to upgrade before the EOSL date?
Yes, for a fee, virus definitions and a Partial Support period can be made available for up to 12 months past the EOSL. Please contact your Symantec account representative for more details.
Where can I learn more about Symantec’s End of Life Policy?
The End of Life Policy – Business Productsis available on Symantec.com