Hello ,
(please excuse my english )
For our software we need to create an exclusion on symantec antivirus corporation.
This exclusion is an unmount harddrive ( no letter or drive path)
(my hard drive name is : \\?\Volume{d47f56e3-1d58-11de-9b5e-00155d000000}\disque\ )
I have tried to add an exclusion in the 'RealTimeScan' folder in regedit
( i added a key " \\?\Volume{d47f56e3-1d58-11de-9b5e-00155d000000}\disque\" set at "1" )
But Symantec antivirus corporation still scan this folder !
How could i make my unmont harddrive as an exclusion ???
thanks in advance for your help !
PS :
1) my volume name is the right name
2) i'm on windows 2008 64 bits
3) i'm using symantec antivirus corporation version 10.2.0.298
3) i have follow this documentation :
On the Parent Server:
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Open the registry by clicking Start> Run
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Type REGEDIT
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Go to HKLM\Software\Intel\Landdesk\VirusProtect6\CurrentVersion\ClientConfig\Storages\FileSystem\RealTimeScan
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If the client is in a client group go to HKLM\Software\Intel\Landdesk\VirusProtect6\CurrentVersion\Groups\<group_name>\ClientConfig\RealTimeScan
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In the right hand pane, verify that the value of "HaveExceptionsDirs and HaveExceptionFiles" is "1". If not, change it to "1".
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Expand RealTimeScan
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Go to NoScanDir Key
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In the pane on the right, you will see the folders added above of REG_DWORD values.
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The title of each value will show the complete folder added above. Make sure that each of these has a value of 1 if it is not please change them to 1.
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Go to FileExeptions Key. (if this doesn't exist, create it)
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Right click on the right and go NEW, then DWORD Value.
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Name the Value the path to the file. Example: C:\windows\eicar.com
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Double click the DWORD value and set it to 1
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Exit registry editor.