Endpoint Protection

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  • 1.  symantec antivirus recognizes my software as Trojan

    Posted Aug 28, 2011 12:48 PM

    Hi!

    my name is Alexandr Krulik and I am owner of Magic Submitter software.
    norton antivirus started to recognize my software as trojan .
    but it is not true , my customers started to complain so much this week about of it.
    Could you please tell me what we can do to solve this issue?

    you can download installation package from my site
    http://www.magicsubmitter.com/umanager/2/15/ms215_setup.exe
    and check for your self



  • 2.  RE: symantec antivirus recognizes my software as Trojan

    Posted Aug 28, 2011 12:58 PM

    Submit it here, it should be fine and should not be detected after new defs are released

    https://submit.symantec.com/false_positive/



  • 3.  RE: symantec antivirus recognizes my software as Trojan

    Posted Aug 28, 2011 07:53 PM

    Go thru this process:

    https://submit.symantec.com/whitelist/



  • 4.  RE: symantec antivirus recognizes my software as Trojan

    Trusted Advisor
    Posted Aug 29, 2011 10:32 AM

    Hello,

    Please Submit your Software to:

    https://submit.symantec.com/security_risks/dispute/

    https://submit.symantec.com/whitelist

    and 

    http://www.threatexpert.com/submit.aspx

     

    I am sure this may help you!!!