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Symantec Antivirus Tray Icon Missing

Created: 21 Oct 2010 | Updated: 21 Oct 2010 | 9 comments

Hemant Koli Partner Accredited

This issue has been solved. See solution.

Hello....

I'm Using Symantec Antivirus Corporate Edition 10.1.6.6000, And i'm unable to view tray icon on task bar.

So pls, help meeeee...............

Thanks in Advance.

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 10.x, Endpoint Protection (AntiVirus), Features, Troubleshooting

Group Ownership:

Endpoint Management Solutions Beta, Mumbai Security and Compliance User Group, PartnerNet Group

Endpoint Management Solutions Beta, Mumbai Security and Compliance User Group, PartnerNet Group

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AravindKM Trusted Advisor

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

Whether symantec antivirus service is running?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

pete_4u2002 Symantec Employee

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

To enable the system tray icon in Symantec System Center

Right-click the server group, client group, or parent server in the Symantec System Center console

Click All Tasks> Symantec AntiVirus> Client Administrator Only Options.

Click Show Symantec AntiVirus Icon on Desktop

Click OK.

http://www.symantec.com/business/support/index?page=content&id=TECH100205&locale=en_US

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Hemant Koli Partner Accredited

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

Hello

Aravind-Symantec Antivirus is Running

pete-i have already configured the setting which u have suggested.

Any other steps...?

Thanks & Regards.

Hemant Koli.

+91 9833224558

AravindKM Trusted Advisor

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

Is it in server?Are logging in using RDP?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Hemant Koli Partner Accredited

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

Hello Aravind

I'm trying mstsc /console

Thanks & Regards.

Hemant Koli.

+91 9833224558

pete_4u2002 Symantec Employee

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

http://www.symantec.com/business/support/index?page=content&id=TECH101614&locale=en_US

check opening vpc32.exe and then see if it stays on system icon tray

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Hemant Koli Partner Accredited

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

Hello Pete

I think u are not getting my Issue right.... I dont have Issue for User Interface, i have issue for vptray Icon which lays on Task bar

Thanks & Regards.

Hemant Koli.

+91 9833224558

pete_4u2002 Symantec Employee

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

got you,

did you check the registry value

Go to the following key:
HKEY_LOCAL_MACHINE\Software\Intel\Landesk\VirusProtect6\CurrentVersion\AdministratorOnly\General
In the right pane, double-click the following value:
ShowVPIcon
Change the value to 1.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

AravindKM Trusted Advisor

Symantec Antivirus Tray Icon Missing - Comment:21 Oct 2010 : Link

Try this

Symantec AntiVirus Corporate Edition shield icon does not appear in the system tray

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

SOLUTION