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Symantec Antivirus Update Server

Created: 26 May 2009 • Updated: 21 May 2010 | 1 comment

I am using the Symantec Antivirus Server for my organization and from last 3 days I found that the Server donot updated automatically as it did before.And it shows me that "Definition Downloaded failed".Moreover in the log file I have the following message::

// Start LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
5/26/2009, 8:49:53 GMT -> LuComServer version: 3.1.0.99
5/26/2009, 8:49:53 GMT -> LuComServer Sequence Number: 20060902
5/26/2009, 8:49:53 GMT -> OS: Windows 2003, Service Pack:2, Major: 5, Minor 2, Build 3790
5/26/2009, 8:49:53 GMT -> IE 7 Support
5/26/2009, 8:49:53 GMT -> ComCtl32 version: 6.0
5/26/2009, 8:49:53 GMT -> IP Addresses: 192.168.43.25
5/26/2009, 8:49:53 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
5/26/2009, 8:49:53 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
5/26/2009, 8:49:53 GMT -> Account launching LiveUpdate is not a logged in user's account
5/26/2009, 8:49:53 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
5/26/2009, 8:49:53 GMT -> LiveUpdate flag value for this run is 0
5/26/2009, 8:49:53 GMT -> Entering SetSequenceNumberEx()...
5/26/2009, 8:49:53 GMT -> LuComServer version: 3.1.0.99
5/26/2009, 8:49:53 GMT -> LuComServer Sequence Number: 20060902
5/26/2009, 8:49:53 GMT -> OS: Windows 2003, Service Pack:2, Major: 5, Minor 2, Build 3790
5/26/2009, 8:49:53 GMT -> IE 7 Support
5/26/2009, 8:49:54 GMT -> ComCtl32 version: 6.0
5/26/2009, 8:49:54 GMT -> IP Addresses: 192.168.43.25
5/26/2009, 8:49:54 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
5/26/2009, 8:49:54 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
5/26/2009, 8:49:54 GMT -> Account launching LiveUpdate is not a logged in user's account
5/26/2009, 8:49:54 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
5/26/2009, 8:49:54 GMT -> LiveUpdate flag value for this run is 0
5/26/2009, 8:49:54 GMT -> Leaving SetSequenceNumberEx(); retcode = 0
5/26/2009, 8:49:54 GMT -> LuComServer version: 3.1.0.99
5/26/2009, 8:49:54 GMT -> LuComServer Sequence Number: 20060902
5/26/2009, 8:49:54 GMT -> OS: Windows 2003, Service Pack:2, Major: 5, Minor 2, Build 3790
5/26/2009, 8:49:54 GMT -> IE 7 Support
5/26/2009, 8:49:54 GMT -> ComCtl32 version: 6.0
5/26/2009, 8:49:54 GMT -> IP Addresses: 192.168.43.25
5/26/2009, 8:49:54 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
5/26/2009, 8:49:54 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
5/26/2009, 8:49:54 GMT -> Account launching LiveUpdate is not a logged in user's account
5/26/2009, 8:49:54 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
5/26/2009, 8:49:54 GMT -> LiveUpdate flag value for this run is 0
5/26/2009, 8:49:54 GMT -> Begin s32live1's DoOnRamp.
5/26/2009, 8:49:54 GMT -> LuComServer version: 3.1.0.99
5/26/2009, 8:49:55 GMT -> LuComServer Sequence Number: 20060902
5/26/2009, 8:49:55 GMT -> OS: Windows 2003, Service Pack:2, Major: 5, Minor 2, Build 3790
5/26/2009, 8:49:55 GMT -> IE 7 Support
5/26/2009, 8:49:55 GMT -> ComCtl32 version: 6.0
5/26/2009, 8:49:55 GMT -> IP Addresses: 192.168.43.25
5/26/2009, 8:49:55 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
5/26/2009, 8:49:55 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
5/26/2009, 8:49:55 GMT -> Account launching LiveUpdate is not a logged in user's account
5/26/2009, 8:49:55 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
5/26/2009, 8:49:55 GMT -> LiveUpdate flag value for this run is 0
5/26/2009, 8:49:55 GMT -> Begin s32live1's LaunchAndWait.
5/26/2009, 8:49:55 GMT -> LuComServer version: 3.1.0.99
5/26/2009, 8:49:55 GMT -> LuComServer Sequence Number: 20060902
5/26/2009, 8:49:55 GMT -> OS: Windows 2003, Service Pack:2, Major: 5, Minor 2, Build 3790
5/26/2009, 8:49:55 GMT -> IE 7 Support
5/26/2009, 8:49:55 GMT -> ComCtl32 version: 6.0
5/26/2009, 8:49:55 GMT -> IP Addresses: 192.168.43.25
5/26/2009, 8:49:55 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
5/26/2009, 8:49:55 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
5/26/2009, 8:49:55 GMT -> Account launching LiveUpdate is not a logged in user's account
5/26/2009, 8:49:55 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
5/26/2009, 8:49:55 GMT -> LiveUpdate flag value for this run is 0
5/26/2009, 8:49:55 GMT -> **** Starting a Silent LiveUpdate Session ****
5/26/2009, 8:49:55 GMT -> *********************** Start of New LU Session ***********************
5/26/2009, 8:49:55 GMT -> Legacy Command Line is: -a -s [-p"Symantec AntiVirus Corporate Server" -l"SymAllLanguages" -v"10.1"]
5/26/2009, 8:49:55 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
5/26/2009, 8:49:55 GMT -> Check for updates to: Product: LiveUpdate, Version: 3.1.0.99, Language: English. Mini-TRI file name: liveupdate_3.1.0.99_english_livetri.zip
5/26/2009, 8:49:55 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
5/26/2009, 8:49:55 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
5/26/2009, 8:49:55 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.1.0.99_english_livetri.zip
5/26/2009, 8:49:55 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
5/26/2009, 8:49:55 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "Symantec LiveUpdate" AccessType: 0x0
5/26/2009, 8:49:56 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "ubE6qVMIFikWVJyc0+TjICnSuegM60bSgAAAAA" AccessType: 0x0
5/26/2009, 8:49:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.1.0.99_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
5/26/2009, 8:50:41 GMT -> CSendHTTPRequest::SendRequest - Timed out while communicating with server.
5/26/2009, 8:50:41 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.1.0.99_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_3.1.0.99_english_livetri.zip" HR: 0x802A0045
5/26/2009, 8:50:41 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
5/26/2009, 8:50:41 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0045, Num Successful: 0
5/26/2009, 8:50:41 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
5/26/2009, 8:50:41 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server liveupdate.symantecliveupdate.com at path via a HTTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
5/26/2009, 8:50:41 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantec.com" URL: "http://liveupdate.symantec.com" HostNumber: 1
5/26/2009, 8:50:41 GMT -> Progress Update: DISCONNECT
5/26/2009, 8:50:41 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
5/26/2009, 8:50:41 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.1.0.99_english_livetri.zip
5/26/2009, 8:50:41 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
5/26/2009, 8:50:41 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "ubE6qVMIFikWVJyc0+TjICnSuegM60bSgAAAAA" AccessType: 0x0
5/26/2009, 8:50:41 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "ubE6qVMIFikWVJyc0+TjICnSuegM60bSgAAAAA" AccessType: 0x0
5/26/2009, 8:50:41 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantec.com/liveupdate_3.1.0.99_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
5/26/2009, 8:51:26 GMT -> CSendHTTPRequest::SendRequest - Timed out while communicating with server.
5/26/2009, 8:51:26 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantec.com/liveupdate_3.1.0.99_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_3.1.0.99_english_livetri.zip" HR: 0x802A0045
5/26/2009, 8:51:26 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
5/26/2009, 8:51:26 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0045, Num Successful: 0
5/26/2009, 8:51:26 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
5/26/2009, 8:51:26 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server liveupdate.symantec.com at path via a HTTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
5/26/2009, 8:51:26 GMT -> Progress Update: TRYING_HOST: HostName: "update.symantec.com" URL: "ftp://update.symantec.com/opt/content/onramp" HostNumber: 2
5/26/2009, 8:51:26 GMT -> Progress Update: DISCONNECT
5/26/2009, 8:51:26 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
5/26/2009, 8:51:26 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.1.0.99_english_livetri.zip
5/26/2009, 8:51:26 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
5/26/2009, 8:51:26 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "ubE6qVMIFikWVJyc0+TjICnSuegM60bSgAAAAA" AccessType: 0x0
5/26/2009, 8:51:26 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "ubE6qVMIFikWVJyc0+TjICnSuegM60bSgAAAAA" AccessType: 0x0
5/26/2009, 8:51:26 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "ftp://update.symantec.com/opt/content/onramp/liveupdate_3.1.0.99_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
5/26/2009, 8:52:11 GMT -> CstInetGetFile::DoTransfer - Timed out while communicating with server.
5/26/2009, 8:52:11 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "ftp://update.symantec.com/opt/content/onramp/liveupdate_3.1.0.99_english_livetri.zip", Full Download Path: "(null)" HR: 0x802A0045
5/26/2009, 8:52:11 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
5/26/2009, 8:52:11 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0045, Num Successful: 0
5/26/2009, 8:52:11 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
5/26/2009, 8:52:11 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server update.symantec.com at path /opt/content/onramp via a FTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
5/26/2009, 8:52:11 GMT -> Progress Update: HOST_SELECTION_ERROR: Error: 0x802A0027
5/26/2009, 8:52:11 GMT -> LiveUpdate did not find any new updates for the given products.
5/26/2009, 8:52:11 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install. The LiveUpdate session exited with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
5/26/2009, 8:52:11 GMT -> *********************** End of LU Session ***********************
5/26/2009, 8:52:13 GMT -> End s32live1's LaunchAndWait; retcode = 4
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// End LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////

Please help me in this regard.

Thanks
Jamal Ahmad

Comments 1 CommentJump to latest comment

AnjaliHavele's picture

Hello Jamal Ahmad,

Correct forum for your question is Endpoint Protection (AntiVirus)
Please post your question in correct forum so that it will be addresses faster.

Many Regards,
Anjali