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Symantec Backup Exc Dedoplication Storage Offline

Created: 03 Aug 2014 | 8 comments

Hi, I installed deduplication option and added new deduplicated storage then moved my jobs to it. The storage is a network storage with RAID 5. I came two days later to find the storage offline. When right clicking on it to troubleshoot, it says it seems to working properly.
found out deduplication services are not working and Event Viewer giving error 1053. I got them to work now but the drive is still showing offline.

 

If anyone can advice me what to do to get the storage back online and continue the backup jobs. Much apreciate it
  

Operating Systems:

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CraigV's picture

...do you have the latest BE 2012 service pack and any subsequent patches? If not, install them and check again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

VJware's picture

Debugging and/or viewing the adamm.log (typically under \Program Files\Symantec\Backup Exec\Logs) would help in finding out why the DeDupe storage is offline.

 

 

Feras_L's picture

hello, thanks for the replies...
i found there is Service Pack 4 available but it failed to update twice now. "the application failed to run. The update may have gotten corurupted". and this from the LiveUpdate.

 

for the leg file i opened it and looking into it even am not sure what exactly am suppse to look for... the iscsi target is listed but not the drive...

CraigV's picture

...I would suggest that you manually download SP4 and then install it. Stop any AV you have installed while doing so.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Larry Fine's picture

You mentioned that you were using network storage.  What hardware?  IS it on the HCL?  How is it connected?  iSCSI?  FC?  Dedupe isn't supported on CIFS.
 

If you find this is a solution for the thread, please mark it as such.

Feras_L's picture

ok downloaded the SP4 but waiting for end of working day to restart the server.

this is connected on iscsi and it was successfully connected before but not as dedoblicated drive. its QNAP network storage.

Larry Fine's picture

Check your Windows event logs for any network or iSCSI related events.  Network glitches will take things offline.

If you find this is a solution for the thread, please mark it as such.

Feras_L's picture

Ok... finally was able to get permission to restart the server and yes after the update of SP4 the storage is now online. :)
i found there is SymHelp program to show what issues i may have on my setup and it showed me few things too. anyhow thanks for the advices guys i am back online.