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Symantec Backup Exec 2010 Remote Agent Utility Authentication Error

Created: 13 Oct 2011 | 25 comments

Dear Sir,

While creating Oracle Database Backup job, Testing is successful,
but when the actual backup process starts it gives the authentication error.

"The logon account specified in the remoate agent utility cannot be authenticated. Update the entry in the list of authentication credentials in the media server"

Our Backup Server IP : (W2k3 STD R2 32 Bit)
Our Database Server IP : (W2k3 STD R2 64 Bit)

Through Firewall, nating of Ip series has been configured & backup Ports are also opened.

Also we were getting Backup Agent Utility Version error,

"Make sure the correct version of remote agent is installed and running on the target computer.  If the server or resource is no longer exists, remove it from the selection list ....."

we did an unstallation from the Database server.

Initially from RAWS64 the agent utility had been installed.

But after we noticed this version error duing uninstallation with suggestion to install from BEX64.

We install from BEX64.

Even after that also we are getting the same authentication errors.

Event the authentication has been created in the authentication list.


We created MysymAccount (, but could not include the SAN -XG8T0MEXP details.

Pls. include the same also.

Pls. give us backup remote agent authentication solution.

How do we check the communication between remote agent and backup or media server (in our case both are same).

Comments 25 CommentsJump to latest comment

AmolB's picture

In BE console, click on Tools->Options->Oracle->modify list->enter the credentails which are used

to configure remote agent utility on the Oracle server

Balakrishnan's picture

Orcale - Modify list - credentials are entered already.

The same creditials are given in the remote database server agent utility also.

Pls. give me some more toubleshooting options

Pls. tel me how to check the communication (authentication) between the media server and database server.

While testing the job it takes 1 or two minutes to get the authentication sucess.

But while starting the actual backup process it throuws the error immediately.

Why is this?

Is this may be the reason?

Then how do we solve it?

ZeRoC00L's picture

check the "How to install and configure the oracle agent guide":

If this response answers your concern, please mark it as a "solution"

Balakrishnan's picture

Oracle agent is been successfully installed & configued.

Even backup job is also created using the credentials.

That is why the Resouce Credential Test is getting success.

newsolutionBE's picture


Please check the link below


Thanks & Regards

If this response answers your query, please mark it as a solution.

Balakrishnan's picture

oracle Credential list is also created.

Only thing the database server is not restarted after the uninstall and install of Remote agent.

But the services has been stopped and started successfully.

VJware's picture

What is the version of BE & does beremote.exe match this version of the BE media server ? Secondly, does the sys account have SYSOPER and SYSDBA rights ?

Balakrishnan's picture

Dear Mr.VJware

Thanks for your post.

BE Version is 2010.

How to check the beremote.exe version?

How to check the SYSOPER and SYSDBA rights?

Pls. reply.

newsolutionBE's picture


On oracle server go to c -program files-symantec-backup exec-raws-look for beremote.exe & right click on it to check version


Thanks & Regards

If this response answers your query, please mark it as a solution.

Balakrishnan's picture

I have checked the beremote.exe version - 13.0.2896

I am working here as IT Manager, so don't hesitate me to tell how to check the SYSOPER & SYSDBA rights

newsolutionBE's picture


Can you please post the snap of modify list in tool-optionsoracle

Also please post the snap of remote agent utility on oracle server showing tab like oracle & database access


Thanks & Regards

If this response answers your query, please mark it as a solution.

Balakrishnan's picture

Dear newsolutionBE

Thanks for your repply.

Pls. find attached the snap as you requested.

Oracle_Modify_List.JPG Remote_Agent_Oracle.JPG Remote_Agent_DB_Access.JPG
AmolB's picture

In the remote agent utility, instead of the IP address use FQDN of the Oracle server.

newsolutionBE's picture


Please ensure your media server name is with FQDN

& in modify list in tools-options -oracle-add host name instead of FQDN

Thanks & Regards

If this response answers your query, please mark it as a solution.

Balakrishnan's picture

As you said i supplied FQDN.

Received the following error.

Now i have followed the casesensitive of servername in both media and DB server.

Just give me some time, Again i will try database backup and post you.

Balakrishnan's picture


I am getting the same server name error.

Pls. find below the job log.

Job Log for Test_DB_Settings

Completed status: Failed
Expand AllCollapse All
Job Information
Job server: PKPKCOW2K311
Job name: Test_DB_Settings
Job started: 14 October 2011 at 14:11:04
Job type: Backup
Job Log: BEX_PKPKCOW2K311_00053.xml
Drive and media mount requested: 14/10/2011 14:11:04
Device and Media Information
Drive and media information from media mount: 14/10/2011 14:11:13
Drive Name: HP 1
Media Label: LTO000001
Media GUID: {f1a5743c-bc3b-4219-95b9-b350407eb7fe}
Overwrite Protected Until: 14/10/2011 15:11:13
Appendable Until: 14/10/2011 15:11:13
Targeted Media Set Name: Keep Data Infinitely - Allow Overwrite

All Media Used

Job Operation - Backup
Backup Options
Media operation - Overwrite media.
Compression Type: Hardware [if available, otherwise none]
Encryption Type: None
Server -
Set Information - Oracle-Win::\\\opera
RMAN Output
Recovery Manager: Release - Production on Fri Oct 14 14:11:14 2011

Copyright (c) 1982, 2007, Oracle.  All rights reserved.

 # -----------------------------------------------------------------
 # RMAN command section
 # -----------------------------------------------------------------
 RUN {
     FORMAT 'BE_U'
     FORMAT 'BE_U';
connected to target database: OPERA (DBID=2330952333)

using target database control file instead of recovery catalog
allocated channel: ch0
channel ch0: sid=521 devtype=SBT_TAPE
channel ch0: Symantec/BackupExec/1.1.0

sent command to channel: ch0

Starting backup at 14-OCT-11
current log archived
channel ch0: starting archive log backupset
channel ch0: specifying archive log(s) in backup set
input archive log thread=1 sequence=322 recid=435 stamp=761410740
input archive log thread=1 sequence=323 recid=437 stamp=761446023
input archive log thread=1 sequence=324 recid=439 stamp=761481020
input archive log thread=1 sequence=325 recid=441 stamp=761522419
input archive log thread=1 sequence=326 recid=443 stamp=761549206
input archive log thread=1 sequence=327 recid=445 stamp=761590666
input archive log thread=1 sequence=328 recid=447 stamp=761634051
input archive log thread=1 sequence=329 recid=449 stamp=761672568
input archive log thread=1 sequence=330 recid=451 stamp=761695987
input archive log thread=1 sequence=331 recid=453 stamp=761744623
input archive log thread=1 sequence=332 recid=455 stamp=761774195
input archive log thread=1 sequence=333 recid=457 stamp=761796003
input archive log thread=1 sequence=334 recid=459 stamp=761837421
input archive log thread=1 sequence=335 recid=461 stamp=761868005
input archive log thread=1 sequence=336 recid=463 stamp=761898651
input archive log thread=1 sequence=337 recid=465 stamp=761921338
input archive log thread=1 sequence=338 recid=467 stamp=761929775
input archive log thread=1 sequence=339 recid=469 stamp=761932984
input archive log thread=1 sequence=340 recid=471 stamp=761955378
input archive log thread=1 sequence=341 recid=473 stamp=761977490
input archive log thread=1 sequence=342 recid=475 stamp=762015470
input archive log thread=1 sequence=343 recid=477 stamp=762047267
input archive log thread=1 sequence=344 recid=479 stamp=762090569
input archive log thread=1 sequence=345 recid=481 stamp=762113346
input archive log thread=1 sequence=346 recid=483 stamp=762141939
input archive log thread=1 sequence=347 recid=485 stamp=762177104
input archive log thread=1 sequence=348 recid=487 stamp=762218827
input archive log thread=1 sequence=349 recid=489 stamp=762261547
input archive log thread=1 sequence=350 recid=491 stamp=762283430
input archive log thread=1 sequence=351 recid=493 stamp=762294736
input archive log thread=1 sequence=352 recid=495 stamp=762313027
input archive log thread=1 sequence=353 recid=497 stamp=762355802
input archive log thread=1 sequence=354 recid=499 stamp=762376587
input archive log thread=1 sequence=355 recid=501 stamp=762420127
input archive log thread=1 sequence=356 recid=503 stamp=762433467
input archive log thread=1 sequence=357 recid=505 stamp=762435752
input archive log thread=1 sequence=358 recid=507 stamp=762440422
input archive log thread=1 sequence=359 recid=509 stamp=762451001
input archive log thread=1 sequence=360 recid=511 stamp=762465389
input archive log thread=1 sequence=361 recid=513 stamp=762474071
input archive log thread=1 sequence=362 recid=515 stamp=762485807
input archive log thread=1 sequence=363 recid=517 stamp=762506906
input archive log thread=1 sequence=364 recid=519 stamp=762521826
input archive log thread=1 sequence=365 recid=521 stamp=762549353
input archive log thread=1 sequence=366 recid=523 stamp=762573183
input archive log thread=1 sequence=367 recid=525 stamp=762601810
input archive log thread=1 sequence=368 recid=527 stamp=762622196
input archive log thread=1 sequence=369 recid=529 stamp=762654633
channel ch0: starting piece 1 at 14-OCT-11
released channel: ch0
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03002: failure of backup plus archivelog command at 10/14/2011 14:11:22
ORA-19506: failed to create sequential file, name="BE_12mp37s8_1_1" _cke_saved_name="BE_12mp37s8_1_1" _cke_saved_name="BE_12mp37s8_1_1", parms=""
ORA-27028: skgfqcre: sbtbackup returned error
ORA-19511: Error received from media manager layer, error text:
   BEError(0xe0001402) This server name is not in the list of authentication credentials on the media server.  Enter the server name and its logon account on the media server. Server names in the authentication list are case-sensitive. Then, retry the operation.

Recovery Manager complete.

Devices acquired: 1 Data streams used: 0

Job Completion Status
Job ended: 14 October 2011 at 14:11:26
Completed status: Failed
Final error: 0xe0001402 - This server name is not in the list of authentication credentials on the media server.  Enter the server name and its logon account on the media server. Server names in the authentication list are case-sensitive. Then, retry the operation.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-5122

newsolutionBE's picture


Please check link below


Thanks & Regards

If this response answers your query, please mark it as a solution.

newsolutionBE's picture


Also last thing I can sugest is also try upgrading BE 2010 to BE 2010 r3 sp1 as per link below

BE 2010 R3 SP1 -

BE 2010 R3  Installer -

& reconfigure the remote agent on oracle server from begining again & also modify list in backupexec software as per the technote shared with you earlier & update


Thanks & Regards

If this response answers your query, please mark it as a solution.

VJware's picture

Login to the server with root account
Connect to the Oracle Database using the following commands:

#  sqlplus /nolog
#  connect / as sysdba
#  column sysoper format a10;
#  column sysdba format a10;
#  select * from v$pwfile_users;

The cmd should return a 'TRUE' value under the SYSDBA and SYSPOPER columns.

If it returns FALSE, then the account indicated does not have those rights.

EDIT** Also, is the Oracle app running as 32bit or 64bit on the Win2k8 R2 server ?

Balakrishnan's picture

Hi VJware

the cmd has return TRUE to both SYSOPER, SYSDBA

Login to the server with root account.

It  means i should logon with the administrator rights.


Media & Backup EXE Server is W2k3 32 Bit.

Oracle Database Server is W2k3 64 Bit.

What is EDIT**?

Pls. reply me without fail

VJware's picture

On the Oracle server, open the Local Users & Groups from the Computer Management snap-in & verify if the Administrator account used to authenticate is part of the local admin & the ORA_DBA groups..

You may consider creating a new user for usage & this KB should help you -