Video Screencast Help

Symantec Backup Too Long time than Usual

Created: 16 Mar 2014 • Updated: 16 Mar 2014 | 3 comments

HI,

We are using Symantec System Recovery 2013 in Winserver 2008.

We face the following problem when taking backup.

1. The server CPU usage shoots upto 100% when Harddisk (1TB with more than 500 GB free space) is connected and Symantec Backup sequence is initiated.

2. The selection of drives doesnt come up immediately but takes 5-6 mins.

3. After selection of drives and confirming backup location, when i click "Run Back up Now", the system takes around 15-20 minutes for starting the backup process.

4. This also happens only when my CPU usage comes down to normal say 20..25%..!!!

Is Symantec software causing the CPU to hang? Or is it vice-versa?

During normal time, the server behaves OK and CPU usage is close to 5% or so.

Can anyone guide me why this happens?

Operating Systems:

Comments 3 CommentsJump to latest comment

pkh's picture

Moved to the correct forum.

sidd3009's picture

Hello Aravindan,

You might want to refer to the following links:

For performance during backups:  http://www.symantec.com/docs/HOWTO48434 & http://www.symantec.com/docs/TECH171456

For the slow response from console: http://www.symantec.com/docs/TECH209450

Regards,

Siddhant Saini
Advanced Technical Support Engineer, Symantec Corporation 
www.symantec.com

AravindanR's picture

On looking deep, i could note that VProSvc.exe is eating up the CPU usage time up to 99% and hence the system is slow. This happens when the hard disk is connected to the machine but SSR is not initiated...

When SSR Backup job is initiated the system still get slowed down.

Any more lights on this?