Endpoint Protection

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  • 1.  Symantec is blocking our website

    Posted Aug 12, 2016 05:05 AM

    One of my company's sub domain website has received a warning rating from Safe Web and then I have tried to request a re-evaluation of our web site.

    The problem is the linked site "www.blog.carlostravel.pl" in warning url "http://webtsf.bidbuy.co.kr/translation/?bbOpt=100011&bbUrl=http://www.blog.carlostravel.pl/motoryzacja-na-kubie-%e2%80%93-garstka-ciekawostek/comment-page-1/" and "webtsf.bidbuy.co.kr" is my companys site. "www.blog.carlostravel.pl" has not relation with my company's site at all. It is just a linked site. However, Because of the linked site, whole "bidbuy.co.kr" domain can not access with the symantec vaccine program.

    What is the next step to slove the problem and how to unblock the other sites?

    Does anyone know how to get this fixed with Symantec? 

    Thanks.



  • 2.  RE: Symantec is blocking our website

    Posted Aug 12, 2016 09:07 AM

    Start with a false postive submission:

    https://submit.symantec.com/false_positive/

    Also, is this a Norton product? Enterprise SEP does not have the safe web feature. If Norton, then start here:

    https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us

    You may also want to check the Norton community:

    https://community.norton.com