Messaging Gateway

I just hired a new dedicated server to host my business' data and mail services, and I'm having problems to send e-mails to some receipents.

Some contacts on @hotmail.com are currently unreachable, I contacted them and they said my IP 177.153.8.97 is being blocked on Symantec BrightMail.

Some contacts that use Symantec's messagelabs.com services are denying my server too.

I submitted a removal request to ipremoval.sms.symantec.com but 72 hours later I am still blocked in both services.

We too have been tagged by Brightmail. 

Our company cannot send to live.ca or hotmail.com.  According to SNDS we are blocked yet Symantec Brightmail ipremoval says we are not.  

Our business has been hindered for months because of them.  My ISP nor Hotmail do not know why we cannot send emails to our hotmail customers.  

Anyone out there help resolve this?   Why does Symanted not have a support email address?

I've been requesting removal for months, they just won't and don't say why. I did a list check for IPs in the same range and found out that aparently the entire ISP's /24 mask is being blocked.

Luckly given the fact I administer multiple servers I could set up SMTP relays to count with, otherwise I'd be fucked. Symantec BrightMail support sucks.