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Symantec client Corrupt

Created: 24 Feb 2012 • Updated: 12 Feb 2013 | 9 comments
This issue has been solved. See solution.

I have almost 100 systems repairs in last week where SmcService not working. I have got the solution in download any try that was helpful but I need to confirm that why this problem is occuring. Why these going corrupt. Pls help.

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pete_4u2002's picture

logging would be required to know the cause. I suggest you to open a support ticket if you still encountering the issue.

AJ_01's picture

Now Almost all systems has been repaired but I want to confirm what the actuall reason for this issue??

Regard

AJ

pete_4u2002's picture

do you see any event id assocaited at the time of the service stop?

DCOMP's picture

Hi AJ-O1,

Can you see some viruses in your network.

It is possible, if virus available in network/system. First you can see that.

ABN's picture

Do check the event id and compare it with SEP release notes. Versions prior to RU 7 tend to have issues on SMC crashing out. New version seems to be having new pipe for SMC. Infact even RU 7 MP 1 had an SMC crash , but got fixed on just a reboot. Check the version and see if you can save time.

Sumit G's picture

May be symantec service was corrupt due to hardly shutdown the system on the time of upgrading any new defintion patch/policy.

Regards

Sumit G.

SOLUTION
Sumit G's picture

Have you check the event on that time, Hope the error of this problem avail there.

Regards

Sumit G.

Bijay.Swain's picture

check the log and also check for any new infection