Endpoint Protection Small Business Edition

I have just finished setting up our LiveUpdate server. I have sucsessfully made schedules for downloading and distributing the updates. Both have ran succsessfully several times. The problem occurs when I try to run LiveUpdate from one of the clients (Win7). In the status of the live update it says that it connects to the live update server successfully, then it continues to "download" 11 catalog files. But in the session summary it reports this "Session summary: 0 update(s) available, 0 update(s) installed.". Everytime LiveUpdate is ran this happens. This is also not isolated to just one client, but on every one. I believe I have all the policies set correctly to point the clients to the LiveUpdate server. Please let me know any other information needed to help troubleshoot this. 

So your clients are receiving updates from the LUA? or the SEPM?

They are trying to receive updates from the LUA. I guess I just assumed that was the correct way to go about it?

Generally, the LUA will update the SEPM and in turn the clients get updates from either the SEPM or a Group Update Provider (GUP).

See this best practice guide for further detail:

http://www.symantec.com/docs/TECH93409

So my question would then be, how do I make the LUA update the SEPM? By the way, both LUA and SEPM are on the same server.

This setup is not supported nor recommended:

LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer

So once I move the LUA to a seperate server, is there any documentation on how to have the LUA update the SEPM? I know this getting out of scope on the original post.

Yes, you can follow the steps here:

http://www.symantec.com/docs/TECH103706

Update: I have moved the LUA to a seperate server.

Now to make the clients update from the SEPM like you suggest, I have the SEPM recieving update from the LUA, which seems to work fine. But to make the clients update from SEPM, I would add the SEPM name to the Liveupdate policy? Where are the Updates stored on the SEPM?

In the LiveUpdate policy for the clients, open it and make sure "Use the default management server" box is ticked.

Content is stored in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content

Do I not need to enter anything for the "Use a specified internal LiveUpdate server"? or would that be used if I only wanted to update clients directly form the LUA?

It would be used if you wanted clients updated from the LUA

So now that the "Use the default management server" is selected. I cannot change any of the scheduling options. So what controls the download schedule from the default management server?

You can't control the download schedule for SEPM to the clients.

The clients check in based on heartbeat setting and if new content is available, the download process begins.

You can only set a schedule if using Symantec LiveUpdate (Internet)

Well then how am I able to test wether or not the clients are recieving the updates correctly? 

You can enable sylink logging.

http://www.symantec.com/docs/TECH104758

This will show the communication between client/SEPM and the download of new content.

They are pulling from SEPM now, thanks for all of your help Brian.

Glad to help and glad it's working!