It appears that things are improving. Emails for threats detected are slowly starting to appear (although they are days late), and the installations I performed eventually worked.
Just the same, these recurring outages are not only tarnishing my reputation - by repeatedly forcing me to tell clients that everything is OK when they see red alerts on their screen - but Symantec's as well.
Yes, it is technology and it breaks; I get that.
But when subscriptions come up for renewal these clients are going to be less likely to want to continue to use a product that has as many problems as SEP.cloud has had over the past 6 months. And they are going to question how good an MSP I am if I continue to promote this product.
Chetan, please let your managers and their managers know that if they want partners and small businesses to use a cloud-based solution they absolutely need to ensure 24x7x365 availability. You are a security company for goodness sake, BCDR is in your DNA. System-wide outages, if they occur, simply shouldn't take as long as these have to resolve. You either need to build more resilience into the system, or your development team needs to take a step back and re-architect the offering.