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  • 1.  Symantec Cloud Services (Mail anti spam) Lockout

    Posted Jan 29, 2016 05:05 AM

    Dear Concern,

     

    I have problem with my Symantec cloud Services account where I believe the account has been locked-out due to multiple failed login.

    I have contact Symantec Cloud Support but the operator said that agent are not available. Please try again.

    By any chance , any solution that help me to unlock account. This effect our company mail server.

     

    I really appreciate , if this issue can be solved. Thanks.



  • 2.  RE: Symantec Cloud Services (Mail anti spam) Lockout

    Posted Jan 29, 2016 10:39 AM

    Hello,

    Please be aware that if an email address is registered for the login then you can use the Self-Serve password reset option. Having trouble logging in?

    I am not sure why you received a message that no agents were available as we are available 24/7; it may have just been a matter of having to wait through a queue as all agents were busy on other calls at that time.

    I would suggest that if the self-serve reset option doesn't work for you, try again calling your local Symantec.cloud support number.  https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.64305.html

     



  • 3.  RE: Symantec Cloud Services (Mail anti spam) Lockout

    Posted Jan 31, 2016 11:07 PM

    Hi Sym,

    Thanks for your reply, I have tried used the Self-Serve password reset option. It required security question that I need to answer in order to reset the password. The problem is the question was not setup up by me. So , I dont know the correct answer for that security question. For your information, the question maybe was setup by 1stperson that started work in company that i have work currently. That why i have difficulty to use reset password option.



  • 4.  RE: Symantec Cloud Services (Mail anti spam) Lockout

    Broadcom Employee
    Posted Feb 01, 2016 03:24 AM

    Hi,

    Thank you for posting your query on Symantec community. I would assist you here.

    Kindly share the support case number. I will ask someone from SEP.cloud team to look into.



  • 5.  RE: Symantec Cloud Services (Mail anti spam) Lockout

    Posted Feb 03, 2016 02:15 PM

    Hi Wizard,

     

    If you do not know the answers for the security questions, then you will need to reach out ot us on a phone call to resolve the issue.  As noted we are a 24/7 Support Centre and would happy to assist you if you call in.  You can refer to the link above for a full list of supprot numbers by region, or tell me what country you are in and I can give you the number.