Video Screencast Help

Symantec CMC Smc has encountered a problem and needs to close.

Created: 06 Nov 2012 • Updated: 19 Nov 2012 | 4 comments
This issue has been solved. See solution.
In the user Desktop, during the work time, show the message bellow.
I don´t know the root cause.
If someone already had this problem and can help me?
This message happened in 50 Pcs.
I use Symantec EndPoint Protection Manager 12.1.1000.157, and Clients 12.1.671.4971, 11.0.7000.975


Comments 4 CommentsJump to latest comment

Brɨan's picture

See these threads with similar issue:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Simpson Homer's picture

open services.msc

disabe symantec managment client service

frm the task manager; kill all the instance of smc.exe

resart the symantec manager service; and put it to automatic

Run Windows Installer CleanUp Utility to remove SEP. (

Yahya's picture

To happen on one PC, it is okay. But to have it on 50 PCs, seems there's a conflict with other application/service. I would suggest to debug SMC.EXE and send it to Symantec Support.

grande_bart's picture

Dear all,

I solved the issue, as bellow:

Remove the Symantec Client using the installation package that I did download from Symantec Website.


Restart the Desktop.

Reinstall the SEP client using the same package that I did download from Symantec Website, and install unmanaged type (single instalation).


After finish the instalation, stop the smc services.

smc -stop

Export the Sylink from SEP Manager, and import to SEP Client.

Start the Services smc or restart the computer.

smc -start

Check in the SEP Client in troubleshooting if the General Information show the SEP manager server.

Best Regards

Grande Bart.