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  • 1.  Symantec CMC SmcGui Error When Running Virtualized IE8

    Posted Apr 14, 2011 06:08 PM
      |   view attached

    I am receiving the following error message when browsing a website using a virtualized IE8 browser.

    Error Message:

    Symantec CMC SmcGui has encountered a problem and needed to close. We are sorry for the inconvenience.

    Symantec CMC SmcGui
    Error Signature
    AppName: smcgui.exe  AppVer: 11.0.6100.480 ModName: unknown
    ModVer: 0.0.0.0 offset: 7dfa6f04

    OS Windows XP SP3

    SEP Version 11.0.6.6100

    SWV Version 6.1 SP7

    The virtualized IE8 browser layer was created from the Symantec provided LDF ie8-winxp-1.0.21.0.zip (http://www.symantec.com/connect/downloads/internet...) with no modifications.

     

    I am able to duplicate this issue on several machines, I have attempted to uninstall/reinstall SEP, uninstall PTP, uninstall/reinstall SWV, and add both SmcGui and Internet Explorer exceptions to DEP none of which resolve this issue.   Are there known compatibility issues between SEP and SWV?

    I have also posted this question in the virtualization forum

    Note : Recently uploaded media files are still processing:

    • SmcGui.jpg



  • 2.  RE: Symantec CMC SmcGui Error When Running Virtualized IE8

    Posted Apr 14, 2011 06:09 PM

    04/14 17:35:42 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:35:47 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:35:52 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:35:58 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:03 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:08 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:13 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:18 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:23 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:25 [2012:2400] Saving SMC State
    04/14 17:36:25 [2012:2400] chmod on file C:\Program Files\Symantec\Symantec Endpoint Protection\SerState.dat to read/write.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\StdDef.dat: Not found.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\trojan.dat: Not found.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat: Not found.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat.bak: Not found.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat: Not found.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat.bak: Not found.
    04/14 17:36:25 [2012:2400] C:\Program Files\Symantec\Symantec Endpoint Protection\wpshelper.sys.bak: Not found.
    04/14 17:36:28 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:33 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:38 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:43 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:48 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:53 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:36:58 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:03 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:04 [2012:192] Lock held for 16ms
    04/14 17:37:08 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:13 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:18 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:23 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:28 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:33 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:38 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:43 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:48 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:53 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:37:58 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:03 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:08 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:13 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:18 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:23 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:28 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:33 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:38 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:43 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:48 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:50 [2012:1980] TSE: user session terminated.
    04/14 17:38:53 [2012:1980] TSE: user session found.
    04/14 17:38:53 [2012:1980] TSE: user session is on track.
    04/14 17:38:53 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:38:58 [2012:2400] Found explorer.exe pids=4468
    04/14 17:38:58 [2012:2400] SmcGui mode 1
    04/14 17:38:59 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:01 [2012:4724] Snac HiTest:0,  0
    04/14 17:39:01 [2012:192] Starting SMC GUI
    04/14 17:39:01 [2012:192] GetUserAndDomain in smc: Trying to get the User/Domain
    04/14 17:39:01 [2012:192] Enterprise version, Build 480!!!
    04/14 17:39:01 [2012:192] user_id = REMOVED
    04/14 17:39:02 [2012:192] <GetLoginRdnsDomain>DNS domain=REMOVED
    04/14 17:39:02 [2012:192] Lock held for 93ms
    04/14 17:39:02 [2012:4724] SMCGui - 2584: CSmcDlg::Profile() - ImportFromDm() returned...
    04/14 17:39:04 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:05 [2012:4724] SMCGui - 2584: Taskbar is newly created
    04/14 17:39:07 [2012:4724] SMCGui - 2584: CSmcDlg::UpdateProfileInfoA276-01/07/2011 21:20:15 153:My Company\APD
    04/14 17:39:07 [2012:4724] Saving SMC State
    04/14 17:39:07 [2012:4724] chmod on file C:\Program Files\Symantec\Symantec Endpoint Protection\SerState.dat to read/write.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\StdDef.dat: Not found.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\trojan.dat: Not found.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat: Not found.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat.bak: Not found.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat: Not found.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat.bak: Not found.
    04/14 17:39:07 [2012:4724] C:\Program Files\Symantec\Symantec Endpoint Protection\wpshelper.sys.bak: Not found.
    04/14 17:39:09 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:14 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:19 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:24 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:29 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:34 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:39 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()
    04/14 17:39:44 [2012:508] AVMan: non-zero return code from AddTechnologyExtensionEvent()



  • 3.  RE: Symantec CMC SmcGui Error When Running Virtualized IE8



  • 4.  RE: Symantec CMC SmcGui Error When Running Virtualized IE8

    Posted Apr 14, 2011 06:27 PM

    Thanks Prachand I have read that article a few times, I’m afraid it doesn't seem to point to a solution for this issue.