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Symantec Critical System Protection - Reset Password for Console

Created: 11 Jun 2013 • Updated: 11 Jun 2013 | 6 comments
This issue has been solved. See solution.

Hi everyone,

I will like to check if I happened to forgot my password for my SCSPM console, is there any other ways to reset the password and allow me to logon to the console?

 

Operating Systems:

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Ambesh_444's picture

Hi,

It may work however to provide more security Symantec has removed the resetpass.bat file from tools folder. Symantec has removed it from SEP 12.1 RU1 release.

Resetting a forgotten password

http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

http://www.symantec.com/docs/HOWTO54992

And for SEP 11.

If you have lost the password
If you have lost the password to login to the SEPM
then Run the RESETPASS.bat file from the command prompt
In the command prompt
go to

c:\program files\Symantec\Symantec Endpoint Protection Manager\tools\resetpass
When you'll hit enter you'll see ENGLISH

Close the command prompt Try logging into the SEPM
username:admin
password:admin

Then you will get a promt to change the password

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

igorprint's picture

update dbo.USR set PWD = ' ' where USERNAME = 'symadmin'

SOLUTION
Ambesh_444's picture

Hi,
Please let me know if any more help required?

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Alex_CST's picture

easiest way is to clear the password by querying the database, as per igorprint's post

Please mark posts as solutions if they solve your problem!

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Chuck Edson's picture

I use SQL Studio to go the the dbo.usr table, and replace the hash with NULL in the PWD field..

Then, the next time you log on as that user, use a blank password, and you will be prompted to reset the password.

If a post helps you, please mark it as the solution to your issue.