Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

Symantec DlO agent issue

Created: 12 Sep 2013 • Updated: 07 Oct 2013 | 2 comments
support@questasoft.com's picture
This issue has been solved. See solution.

Hi,

i am try to install symantec Dlo agent on windows 7 pc.but it is not happening i am getting erro pl see error deatisl below.

 

the program can't start because MSVCR71.dll is missing from you compouter try to reinstalling the program to fix the probem,

 

 

Regards,

waseem

Operating Systems:

Comments 2 CommentsJump to latest comment

CraigV's picture

Hi Waseem,

 

This is a Microsoft issue...check the link below:

http://i.justrealized.com/2009/how-to-fix-missing-msvcr71dll-problem-in-windows/

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
Srivishnu's picture

Hi,

First Check if the file  MSVCR71.dll exist in your "C:\Windows\system32" folder on your Win 7 Computer.

If yes run cmd as administrator and Re-register the dll file with following command "regsvr32  MSVCR71.dll"

if it says successfully registered your done.

If it fails run a system file check.To do this Run cmd as administrator and type the following command "sfc /scannow"

 

Good luck!!

 

Best Regards,

Srivishnu