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Symantec DLP 12.5.2 installation Error

  • 1.  Symantec DLP 12.5.2 installation Error

    Posted Jun 25, 2015 07:14 AM

    Hi All,

    I am not able to install DLP 12.5.2 installer on some Windows 7 64 bit machines. Majority of machines got installed when deployed via SCCM but some of them fails and on failed machines I tried the following:

    1) Manually Invoked Install_agent.bat as Run As diffrent user and also Run As Administrator  but batch file returns without installing the service

    2) Manually invoked Agentinsatll64.msi and supplied all required parameters manually, but it endup in following error

     

    1.PNG

    2.PNG

    installAgent.Log

    MSI (s) (DC:74) [12:24:00:572]: Product: AgentInstall64 -- Installation operation failed.
    MSI (s) (DC:74) [12:24:00:573]: Windows Installer installed the product. Product Name: AgentInstall64. Product Version: 12.5.2000.01063. Product Language: 1033. Manufacturer: Symantec Corp.. Installation success or error status: 1602.
    MSI (s) (DC:74) [12:24:00:612]: Deferring clean up of packages/files, if any exist
    MSI (s) (DC:74) [12:24:00:612]: MainEngineThread is returning 1602
    MSI (s) (DC:78) [12:24:00:617]: RESTART MANAGER: Session closed.
    MSI (s) (DC:78) [12:24:00:617]: No System Restore sequence number for this installation.

     

    Please help, if u guys have any solution for this...

    Thanks in Advance,

    Shaiju