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Symantec DLP Platform Support Question

Created: 07 Mar 2011 | 12 comments
Curtis Carroll's picture

Symantec DLP v11 currently supports detection server installation on the following Operating Systems:

  • Windows Server 2003, Enterprise Edition SP2 (32-bit)
  • Windows Server 2008, Enterprise Edition (64-bit) R2 or higher
  • Red Hat Enterprise Linux 5 Update 2 or later

As of  7/13/2010, Microsoft has discontinued mainstream support for Windows Server 2003 and customers need to buy an Extended Support contract for patching and support. 

For the next major release of Symantec DLP (year-end 2011, Q1 2012), Product Management is planning to discontinue support for Windows Server 2003 Enterprise Edition and 32 bit versions of Red Hat Enterprise Linux.  Will this be a significant problem for you?  Please let us know your thoughts.

Curtis Carroll
Symantec DLP Product Management

Comments 12 CommentsJump to latest comment

jjesse's picture

Not all.  Most of my customers have moved past 32 bit on the server and are running 64bit

Jonathan Jesse Practice Principal ITS Partners

Glenn D.'s picture

We are already running Windows 2008 64-bit and RHEL 5.5 64-bit otherwise in our environment.  I've had to justify to IT Infrastructure why 2003 and especially why 32-bit with DLP's RAM requirements.  Are the Endace DAG 4.5G2 cards for Network Monitor supported on the new platforms?  The product page on the Endace site lists Windows 2003, but not 2008.

Curtis Carroll's picture

Because Endace has not released APIs for 64-bit Windows, V11 Network Monitor does not support Endace on the platform.  RHEL is the only supported 64-bit platform for Network Monitor with Endace in DLP 11.  

Depending on your requirements, there are several alternative options when upgrading to DLP 11:

  1. The customer needs to stay on Endace
    a. Network Monitor and Endace is a fully supported configuration on 32-bit Windows
    b. Switch to RHEL. Network Monitor and Endace are fully supported configurations for 32-bit and 64-bit Linux
  2. The customer needs to move to 64-bit Windows
    a. Replace Endace with Windows High Speed Packet Capture (new feature for DLP 11). Network Monitor with high speed packet capture will be a fully supported configuration on 64-bit Windows.

If neither of these options will work, please escalate to Endace Product Management.

-Curtis Carroll
Symantec DLP Product Management

yang_zhang's picture

Do we support data migration?

That's mean: now, our customers are runing DLP 10.5 on Windows 32bit, can they export all the data(contains the policy/incident/customized attributes), then import into the newly installed DLP 12 on Windows 64bit?

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
UFO's picture

Short questions: Which Oracle version required? Will DLP 11 work with Oracle 10.1?


DLP Solutions2's picture

DLP V11 is a migration release so it will support Oracle 10.2.4 and also Oracle 11.

Keep in mind that Oracle is End of Lifing Oracle 10g. So the DLP V12 release will only support Oracle 11.

My reccomendations to all DLP customers is to either migrate to Oracle 11 now along with the OS to 64bit or you will be required to do it for V12.

The V11 upgrade documents will walk you through the Oracle Upgrade process to Oracle 11, this is the major aspect of the upgrade for almost 99% of the configurations are in the DB. So this is the most important and difficult area of the upgrade.

Please make sure to mark this as a solution

to your problem, when possible.

UFO's picture

Thank you for recommendation on Oracle. v.11 upgrade documents to Oracle 11 are supplied only with DLP 11 software, right?


UFO's picture

My question was (to be clear): is documentation available only in software package or it could be obtained from some other Symantec resource? So far I see that it is only on Fileconnect, which is available for existing customers only.


Amit Riswadkar's picture

I was wondering if of you have seen increased performance in RHEL 64 bit versus 32 bit. We're looking at rolling out with 64 bit because it is an option in one of our regions.

ssteele's picture

Symantec Tech Support has told us this has been documented by their team, but not sufficiently widespread to require a fix/patch for v1.

We're not staging any new NM servers with RHEL 64-bit, even if all other server components are standardized on that platform version. We're using RHEL 32-bit on the NM server in those instances.

Also appears to be a problem only on Dell server hardware (we haven't been able to recreate it on HP or IBM machines).

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Dexxim's picture


We use Red Hat Enterprise Linux

I would apprciate if Windows 2008 Standard 64bit is supported :)