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symantec download through file connect

Created: 24 Jan 2013 • Updated: 17 May 2013 | 8 comments
This issue has been solved. See solution.


I was downlading the latest symantec version from file connect. It size was too high so i have downloaded the file with IDM downlader.

It was approx 90% download, now i resuming for continue but it ask for user name password(Realm: Authentication Required), kindly help which user/password i enter there.

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consoleadmin's picture

is this issue related with serial number?


SebastianZ's picture

Not sure IDM knows how to correctly provide the credentials as only serial number is required to logon. Why don't you use the integrated "Manage Download"  build-in functionality on the fileconnect - it allows as well to resume the downloads or download queueing:

pete_4u2002's picture

i meant serial number is the one to authenticate to fileconnect.

consoleadmin's picture

I have tried all the valid way(System authenticate, serial number & forum id password) but not done. Can i download the full setup again?


pete_4u2002's picture

yes, you can download as many times frm fileconnect, considering the serial is valid.

andrewparkes's picture

Thats not totally true. A few times we have had a "you have reached the maximum number of downloads for this key" error (Or something similarly worded when downloading files. Have had to contact symantec to unlock it. The last time it happened they gave us another serial to use