Client Management Suite

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  • 1.  Symantec e-library

    Posted Sep 24, 2010 10:07 AM

    Has anyone subscribed to this. would like to know if its any good. I'm struggling with this tool as i'm new but

    Courses look way beyond what my company will pay.

     

    Joe.



  • 2.  RE: Symantec e-library
    Best Answer

    Posted Sep 24, 2010 10:38 AM

    I asked this same question about a year ago.  I'll share my experience since then, when I had no Altiris knowledge at all.

    eLibrary - a PowerPoint presentation is read by someone who has no knowledge of the product.  He or she has a wonderful voice, but is just reading a script.  You cannot interact with the content, ask questions, or receive clarification.  There are no lab exercises where you actually get to use the product under instructor supervision, but you may perform some click-thru simulations.  If you would like a broad overview to orient you to a new product and define basic terms and concepts, but that provides no hands-on opportunities and very little in terms of seeing the actual interfaces, eLibrary training is inexpensive and will get you that.

    Instructor-led training - I attended three Altiris classes with Veloce Group in Minneapolis, Minnesota.  They must have done something right because the bars by my name show that I answer a whole lot of questions, even though I'm still not in production for NS7 and only use DS6.8 in production now.  If Altiris is important to your company, and if you are important to your company, do instructor-led training.  Personally, I viewed not training as more expensive than training.

    If you do well learning on your own and experimenting, you may not need training.  But you'll want to make sure your supervisor understands the difference between being trained and not trained.  I presented a project workplan with training and a project workplan without.  The hours I guessed I would save were not entirely offset by training, but it did make the point.

    In general, the larger the client and the broader the Altiris toolset, the more important Altiris becomes and the more strongly I would recommend training.  I don't work for Veloce, but I'd highly recommend checking them out.  Plus, they've never cancelled a class I've signed up for, even when other training centers were cancelling every Altiris class a month before and a month after mine due to having only zero or two sign-ups.



  • 3.  RE: Symantec e-library

    Posted Sep 24, 2010 11:10 AM

    Hi Mclemson,

    Thanks for that. I'm based in the UK so they probably aren't over here. I think the courses would be good so might try and get a one of them at least...I think I could struggle along with CMS7 but this wise package is alien to me!

     

    Cheers

    Joe.



  • 4.  RE: Symantec e-library

    Posted Sep 24, 2010 11:18 AM

    I have so far survived without Wise Package.  Sounds like it's more for advanced, global packagers or supergeeks.

    You could go to Symantec Education's site to see if ILT centers exist in the UK.  If not, there are virtual classrooms that are instructor-led via webcams, etc.  I have not tried them, however, as I prefer face-to-face instruction.



  • 5.  RE: Symantec e-library

    Posted Sep 24, 2010 05:35 PM

    Like mlemson, I have not needed to learn Wise and have been using Altiris CMS / DS for about 6 years.

    Most application vendors will have enough command line built into their install to get away without re-packaging.

    For tips on command lines go to www.appdeploy.com <-- [Site where smarties help guys like us]

    Specifically look at the Package KB link on the left side of the site



  • 6.  RE: Symantec e-library

    Posted Sep 25, 2010 02:43 PM

    Like Bill says, most apps now come with quite good silent install routines.

    Two big jobs I've done recently, one on XP and one on 2003, both with lots of additional apps all with command lines and no repackaging. Did use Wise once or twice to have a peek inside but even then the Microsoft tool, Orca, was usually enough (just don't forget that it locks msi files it opens so you can't deploy them until you close them in Orca!)