Email Security.cloud

Hi,

Symantec Email Protect service, customer just need to point the mail exchange (MX) records to Symantec cloud servers where our emails will be filtered for spam before being passed on to our email server. Since this Symantec Email Protect service is tag to per user licensing, I believe we will require to change all my existing multiple domain names mx record point to Symantec  mx record. In that case, I do not seen any complexity here on the setup. I should be receiving an confirmation email from Symantec stating the Symantec  mx record and username login detail to Symantec management console.

Separately on Symantec Email Continuity service, I will assume I will be obtaining a Symantec  hotline service to call during an outage of our email server?

Please do correct me if I am wrong and I will need your verification on the above information. Thanks.

Hello,

That is correct. Once the service is set up and provisionned, the technical provisioning department will be communicating to you via a welcome letting the MX records to use for your registered domains. The log in for the portal is communicated securely via a separate communication.

In the event of a continuity situation, you can reach 24 hour support at the below:

US/Canada: +1 (866) 807 6047
EMEA: +44 (0) 1452 62 7766
Australia: 1 (800) 088099
Hong Kong: 1 (800) 901220
Asia Pacific: +852 6902 1130

Option 1-1-2.

Great...!

Thanks for the information.