Video Screencast Help

Symantec Email Proxy deleted the following email message...

Created: 21 Feb 2008 • Updated: 21 May 2010 | 2 comments
From: <Symantec Email Proxy>
Sent: Thursday, February 21, 2008 8:38 AM
Subject: Symantec Email Proxy Deleted Message

Symantec Email Proxy deleted the following email message:

From: "user1"
To: "user2"
Subject: important work attachment
One of our users is having a big issue sending some emails with attachments.  The emails are plain text and the attachments scan as having no viruses.  In the case of the one this morning, the email was from the user having the problem to another internal user and she tried to send it twice and both times the proxy deleted the message.  The sender then sent the same message to me and it worked fine.  Only seems to happen when she sends to other internal users and then it's intermittent.  SEP MR1.  Two questions:
1)  The Symantec Email Proxy doesn't seem to log what it does anywhere I can find.  Is there some hidden super-secret record of what it does and why?
2)  How can I keep this from happening short of removing AV/AS integration from SEP on this users system?

Comments 2 CommentsJump to latest comment

Sandkid's picture

I see that this message has been sitting here for almost a year, and there are no replies to it.  I just had the exact same thing happen to me.  I can find no record of why the email was deleted.  The email comes from a co-worker in China.  He is listed in my contacts.  The email came through on my blackberry fine, as well as my home computer which also runs the same version of Norton Antivirus.


Anyone have an answer?  There was no attachment - just a simple email.






SKlassen's picture

I fought this for quite some time and never got a solution to my satisfaction.  The email proxy doesn't log what it does, nor does it give any detailed information about the threats it thinks it has found.


Symantec support suggested turning off the E-Mail integration and relying on the file system protection to catch any email threats.