Endpoint Encryption

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  • 1.  Symantec Encryption Desktop and S/MIME takes 30 seconds

    Posted Oct 22, 2015 11:11 AM

    We are using PGP Universal 3.3.2 (Build 15704), Symantec Encryption Desktop 10.3.2 MP8 and Outlook 2013.

    PGP works like a charm but when a customer sends us S/MIME signed emails it takes 30 seconds till they are displayed and shown as "PGP - S/MIME Signed". Afterwards they are in the local cache and shown instantly till reboot of the client.

    Without the Symantec Encryption Desktop running the mails are also shown instantly.

     

    Any ideas where so search the problem?

     

    Regards,
    Christian



  • 2.  RE: Symantec Encryption Desktop and S/MIME takes 30 seconds

    Broadcom Employee
    Posted Oct 26, 2015 11:55 AM

    Hi Christian,

     

    Perhaps it has to do with the Certificate Revocation List (CRL), that might be what is taking time (especially if the list is large, which means bigger size).

    Do a test, import their certificate into the trusted keys.

     

    HTH,

    dcats



  • 3.  RE: Symantec Encryption Desktop and S/MIME takes 30 seconds

    Posted Oct 27, 2015 08:39 AM

    Hi dcats,

     

    I imported their certificates into the trusted keys already. That´s why the mails are shown as "PGP - S/MIME Signed"...

     

    Any other ideas?